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Technical System Analyst
2 months ago
Job Title: Technical System Analyst - Incident Response Specialist
Job Type: Full-time
Location: Bedford, Canada
Job Category: Technology and Operations
Job Description:
Key Responsibilities:- Manage and coordinate incident response efforts to ensure timely and effective resolution of technical issues.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain technical documentation to support incident response efforts.
- Provide technical expertise and guidance to junior team members.
- Participate in the development and implementation of technical strategies to improve incident response capabilities.
- 3+ years of experience in technical support or incident response roles.
- Strong technical skills, including knowledge of IT service management and technical troubleshooting.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong analytical and problem-solving skills.
- Experience with IT service management tools and technologies.
- Knowledge of cloud-based technologies and platforms.
- Experience with incident response and disaster recovery planning.
- Strong understanding of IT security principles and practices.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
If you are a motivated and detail-oriented individual with a passion for technical support and incident response, please submit your application, including your resume and a cover letter, to [insert contact information].
