Director, Access and Patient Flow

Overview Join to apply for the Director, Access and Patient Flow role at Trillium Health Partners . Job Description Position: Director, Access and Patient FlowStatus: Permanent Full TimeDepartment: Operations and Patient FlowPosted Date: Monday, October 20, 2025 – Sunday, November 2, 2025, at 11:59 AM ESTSalary Band: $135,934.50 - $203,911.50 (salary band placement commensurate with experience)Reports To: Associate Vice-President, Patient Care Services Trillium Health Partners (THP) is a teaching hospital affiliated with the University of Toronto, comprising the Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, along with several satellite locations. THP serves Mississauga, West Toronto and surrounding communities and is dedicated to providing high quality, compassionate care in a safe and respectful environment. This leadership opportunity supports THP’s mission to advance health for the community as part of our Better Together team. Job Summary Reporting to the Associate Vice-President, Patient Care Services, the Director of Access and Patient Flow is a strategic leader responsible for optimizing patient movement across all acute care sites. This role ensures timely access to care, efficient bed utilization, and seamless coordination across departments. The Director drives system-wide initiatives aligned with THP’s strategic goals—population health, equity, patient experience, team experience and value—and leads change management for patient flow processes. Key Responsibilities Lead and champion system-wide strategies to improve capacity, patient flow and access, supporting THP’s vision for “a new kind of health care for a healthier community.” Oversee Bed Allocation, Patient Flow Team, Process and System Integration Team and Clinical Operations Managers. Collaborate with clinical, enabling, administrative, and IT teams to reduce bottlenecks and optimize capacity. Use data analytics (e.g., Epic dashboards, patient experience surveys) to monitor performance and implement improvements. Mentor and develop managers and coordinators within the flow team, fostering a culture of compassion, excellence, and courage. Ensure compliance with healthcare regulations and internal policies. Manage 24/7 flow operations, including escalation meetings and standard work for patient flow and bed allocation teams. Optimize use of conventional and unconventional spaces, surge capacity, and cross-site transfers. Support organization-wide patient flow change initiatives and process improvement. Budget accountability and resource management. Actively participate in committees to promote collaboration and coordination of services with all stakeholders and partners. Key contact with Mississauga Health and Ontario Health for capacity related matters Ensure engagement of patients in development, implementation, and evaluation of flow/capacity/operations initiatives. Key resources in the development of a systems operations Centre. Qualifications Regulated Health Professional in Ontario. Baccalaureate degree required; Master’s degree preferred (e.g., Health Administration, Leadership, Quality). 5+ years of leadership experience in a healthcare setting. Advanced working knowledge of Epic and ability to interpret data and apply analytics. Strong knowledge of the application of artificial intelligence to business problems. Proven success in managing change, healthcare improvement, and transforming healthcare culture. Effective team building, relationship building, and critical thinking skills. Excellent organizational, communication, interpersonal, problem solving, negotiation, conflict resolution, collaboration, and decision-making skills. Notes to applicants Internal employees who believe they possess the necessary qualifications and experience for this position and who have been in their current position for at least six (6) months are encouraged to apply. If you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code to consider this opportunity. Trillium Health Partners is an equal opportunity employer committed to fostering a healthy, safe and respectful environment for healing, based on our values compassion, excellence and courage. To be Better Together, we commit to fostering a respectful workplace culture that promotes a safe and supportive environment for everyone who provides care, supports caregiving, receives care or visits the hospital. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted. Trillium Health Partners is recognized under the French Language Services Act. As a condition of employment, we require all staff to be fully vaccinated for COVID-19, in addition to other vaccinations required by the Public Hospitals Act. Expiry: This posting does not indicate a closed status within the text provided. 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