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Director Player Risk Monitoring

4 weeks ago

Toronto, Canada OLG Full time

Director Player Risk Monitoring & Intervention, Safer Gambling – OLG GAME ON – OLG needs you OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through its digital, retail lottery, and land-based gaming channels. Over the course of fiscal , OLG delivered a record $2.4 billion in net profit to the Province of Ontario. OLG is now expanding its horizons even further, building on successes to date as a world‑class gaming entertainment leader with a globally admired omni‑channel platform. Salary 125,600.00 – 188,400.00 CAD Job Description OLG is advancing its safer gambling strategy and looking for a passionate leader to oversee player risk monitoring and intervention operations. You’ll ensure early identification of players at risk of gambling harm and lead effective, empathetic outreach and support. This includes managing vendor‑delivered monitoring systems, collaborating on data analytics, and guiding frontline teams in delivering care‑driven interventions. YOUR ROLE IN THE GAME Lead the evolution of OLG’s player risk monitoring and intervention strategy, using data insights to identify at‑risk players early and drive timely, effective, and supportive actions aligned with regulatory standards and player wellbeing goals. Strengthen the use of data analytics and player risk modelling to enhance how we detect, understand, and respond to player risk—developing new approaches to improve accuracy, scalability, and impact of interventions. Oversee the implementation and continuous improvement of intervention protocols, including outreach, referrals, and account‑level controls, ensuring decisions are informed by data, grounded in empathy, and aligned with OLG’s Ethics & Compliance Framework. Act as the business lead and subject matter expert on the Player Risk Monitoring Tool steering committee, guiding enhancements to the tool and ensuring frontline teams are equipped to deliver consistent, data‑informed, player‑centred interventions. Develop and refine KPIs, dashboards, and reporting frameworks to monitor program effectiveness, inform leadership and regulatory reporting, and identify opportunities to scale proactive outreach through both automated and human‑led solutions. Build and lead a high‑performing, inclusive team that champions safer gambling innovation, embeds data‑driven practices into daily operations, and contributes to OLG’s broader EDI and player health strategies. What You Need To Play 10+ years’ experience in risk monitoring, compliance, or customer protection in regulated industries (e.g., financial services, healthcare, gaming). Proven leadership of multidisciplinary teams and vendor management. Strong understanding of intervention protocols, contact centre operations, and regulatory frameworks. Excellent communication, analytical, and decision‑making skills. Strategic mindset with a collaborative, inclusive leadership style. Critical Skills Risk Monitoring & Intervention: Deep understanding of risk detection and intervention practices, applied consistently in frontline operations. Operational Leadership & Decision Making: Provide operational leadership for daily monitoring and outreach, ensuring teams are trained and supported to deliver effective interventions, while using sound judgment to manage complex cases that balance player wellbeing, regulatory requirements, and organizational risk. Vendor Management: Oversees vendor relationships and performance, ensuring compliance and alignment with business goals. Business & Technical Acumen: Balance customer protection with operational efficiency, while ensuring secure and effective use of risk monitoring technologies within a regulated environment. Relationship Building: Builds strong internal and external partnerships to enhance monitoring and intervention outcomes. People Leadership: Develops and motivates teams, fostering accountability, empathy, and alignment with OLG’s values. Change Management, Communication and Analytical Thinking. Licenses, Registrations, Certificates This role may require a Category 1 or Category 2 Gaming Assistant Registration (License) from our regulator, the Alcohol and Gaming Commission of Ontario (AGCO). If required, employment is conditional upon obtaining and maintaining this registration (license), which will be initiated at the offer stage. PERKS OF JOINING OUR TEAM Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario. Flexible Work Environment: to help balance both work and life. Freedom to Innovate: supports new and better ways to be successful. Be your Authentic Self: environment that values diversity as a source of strength. Learning Galore: 24‑7 access to robust online learning programs. Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario. Variable Pay Program: performance‑based incentives to share in our success (Permanent OLG Employees Only). About OLG OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. OLG is a multi‑billion‑dollar organization with a wide array of business lines including lottery, land‑based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level. The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including hybrid work. Equity, diversity, and inclusion are essential elements of our culture and cornerstones of the Five Truths that OLGers Live by. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario. To learn more about OLG, go to our website at How to Apply We look forward to hearing from you. Interested applicants please apply online by November 17, 2025. OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process. We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted. #J-18808-Ljbffr