Field Service Engineer, AV

In your role of AV Field Service Engineer, you will have a strategic opportunity to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting‑edge products both in-house and while on‑site at our customers’ facilities. This position will be located in Burlington, Ontario. Responsibilities Commission products or systems at customer sites and deliver on‑site as‑built operational training to customers Respond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenance Assess customer’s product applications, troubleshoot and diagnose issues through research and/or re‑creation to determine a root cause Systematic & detail‑oriented troubleshooting, data collection and reporting of problems Recommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional manner Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback Co‑ordinate customer and system integrator product enquiries and inform sales team of potential opportunities Support product development and introduction activities by gathering intelligence on functionality, integration details, best practices and configurations for customer deployed products required to interoperate with Evertz equipment Qualifications College or University education in Electrical, Electronic, or Computer disciplines The ideal candidate will be a new or recent grad with up to 3 years experience in a related field Experience working with professional AV equipment or equivalent Prior experience in a service, customer‑facing role is an asset Direct experience with server hardware, Linux OS and IT networking best practices is desirable Unparalleled desire to help customers and deliver service excellence Passion for technology and learning new technologies, product hardware and software Strong verbal, written and interpersonal communication skills Self‑driven, with a desire to add value to an energetic team, and able to work with minimal supervision Proven analytical skills and ability to champion issues to closure Ability to multi‑task in a fast‑paced environment Must be eligible for US travel Dual Canadian and US citizenship would be an asset What We Offer Employer funded benefits program Competitive total compensation package Work‑Life Balance Employee assistance plan Employee Discount Platform Career Progression Casual Work Environment Social Events and Sports Teams About Us Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on-demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery. Considered an innovator by their customers, Evertz delivers cutting‑edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’s customer base also includes telcos, satellite, cable TV, and IPTV providers. With over 2,000 employees, that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore and Australia. Evertz was named one of Canada’s 50 Best Managed Companies, which recognizes excellence in Canadian-owned and Canadian-managed companies. Canada’s 50 Best Managed Companies identifies Canadian corporate success through companies focused on their core vision, creating stakeholder value and excelling in the global economy. Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview. Thank you for considering a career with Evertz #J-18808-Ljbffr