Lead Supervisor I

Overview The Lead Supervisor role is an integral part of the store’s overall success; modeling the behaviors needed to directly impact all aspects of the Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors and represents Coach at its highest standards. They adapt to all roles within the store environment as a utilitarian player. Responsibilities Sales Understands organizational objectives and makes decisions with Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values Endorses, models and develops the team to deliver Coach’s Selling and Service expectations Enforces sales strategies, initiatives and growth across all categories Works with Store Manager(s) and/or Assistant Store Manager(s) to adapt store business strategies and personal selling techniques to contribute to store and financial results Leverages floor supervisor assignments to achieve strong metrics; remains results driven, including through team selling Productivity Management: holds sales team accountable for personal sales Maximizes clienteling strategy in partnership with Store Manager(s) and Assistant Store Manager(s) to achieve business goals Builds credibility and trust with team and customers, serving as a personal fashion advisor Creates positive impressions by presenting oneself in alignment with Coach’s Guide to Style Acts as a brand ambassador in the local market to drive brand loyalty and business Reads cues to tailor approach to customer and team needs Resolves customer issues in a solution-oriented and forward-thinking manner Develops product knowledge and stays aware of current collections Understands staffing’s impact on sales and recruits accordingly Coaches, develops and motivates the team to meet goals; delegates and empowers others Welcomes feedback and sets short and long-term personal goals to achieve metrics Provides regular feedback to others and coaches performance to a higher standard Operations Manages daily operational tasks according to Coach standards; adapts as needed Demonstrates strong business acumen Maintains calm and professional demeanor while communicating with supervisors Maintains interior and exterior upkeep of the store in partnership with the corporate office Uses retail systems and reporting tools to inform decisions and involve appropriate partners Adheres to Coach retail policies, POS and operations procedures Leverages Coach tools to support relationship building and clienteling; drives sales and team goals Works with Store Manager(s) and/or Assistant Store Manager(s) to adjust store strategies for productive operations Ensures daily tasks are completed without impacting Coach service standards Additional Requirements Experience: 1-3 years of retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment; knowledge of fashion trends and competition Education: High school diploma or equivalent; college degree preferred Technical: Knowledge of cash register systems, basic computer skills, use of iPad/laptop, Mobile POS; ability to read price and product release sheets Physical: Ability to work at a fast pace; communicate effectively; maneuver on the sales floor, shelves, and stock room; ability to climb, bend, kneel; frequently lift up to 25 pounds and up to 50 pounds for shipments/transfers Schedule : Ability to meet scheduling and availability expectations, including flexible schedule with nights, weekends, and holidays during high retail traffic and sales events Note : This document is a sample of duties and responsibilities and does not include an exhaustive list of all performance requirements. Competencies Our Competencies for All Employees Courage Creativity Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly Our Competencies for All People Managers Strategic Agility Developing Direct Reports and Others Building Effective Teams Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications related to the position and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or other legally protected statuses. Americans with Disabilities Act (ADA): Tapestry, Inc. will provide reasonable accommodations for disabilities or religious beliefs. If accommodation is required to complete the application process, please contact Tapestry People Services at or Visit Tapestry, Inc. at tapestry.com Note on Compensation BASE PAY RANGE $23.00 to $26.00 #J-18808-Ljbffr