Senior Manager Environment and Production Support

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: TD General Pay Details: $108,800 - $163,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: IT Operations Manager - Workspace Level 3 Support The IT Operations Manager for Workspace Level 3 Support will lead a team of subject matter experts who provide guidance, complex troubleshooting, and root cause analysis at an enterprise level. This role involves planning, coordinating, and overseeing the activities of the Level 3 support team to ensure efficient and effective resolution of technical issues, as well as being directly involved in the troubleshooting, often acting as lead SME on incidents and calls. The manager will work closely with technical partners, business units, and leadership to maintain and improve IT systems operations and resolve issues in a timely manner. Key Responsibilities Lead and manage a team of support analysts, providing mentorship, guidance, and performance evaluation. Oversee the end-to-end support for KYC Application managing escalated incidents from Operations, business partners, Technology LOB's and application owners. Provide support as SME for application Support. Conduct root cause analysis and implement targeted remediation plans to address recurring issues. Ensure compliance and security by proactively identifying and remediating findings. Collaborate with the Delivery and Solutions Engineering teams to prevent or resolve production incidents. Review, modify, and implement procedural processes and documentation using industry standards and best practices. Provide technical leadership and insight to continuous improvement initiatives. Job Requirements Extensive technical knowledge of AMCB ecosystem. Preferred experience in Pega, Event streaming platforms and Data Analytics. Strong leadership, creative problem‑solving, planning, and organizational skills. Excellent oral and written communication skills, with the ability to work independently and under pressure. 7-10 years experience with deep technical expertise in a large enterprise. 2+ years experience in a leadership role overseeing teams, leading live incident calls, coordinating across multiple groups/vendors, and managing on‑call rotations. Additional Information A technology‑focused degree in an appropriate discipline or equivalent work experience is preferred. Effective time management skills and the ability to work under deadlines and operational pressures. #LI-Tech Who We Are: TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you Language Requirement (Quebec only): Sans Objet #J-18808-Ljbffr