Intermediate Business Analyst to assist with Software Asset Management Business process re-engi[...]

3 weeks ago


Ottawa, Canada S.i. Systems Full time

Our public-sector client is seeking a Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules Candidates can be % remote in Canada working CST Must haves 5+ years of experience as a Business Analyst or Systems Analyst with a focus on ServiceNow ITSM configuration for Software Asset Management (SAM) processes Experience with SAM process re-engineering and design using ITSM modules Experience with hands‑on data migration into ServiceNow Experience with gap analysis and building business cases for advanced SAM solutions (SAM pro) Nice to haves ServiceNow Certified Systems Administrator Excellent written and verbal communication skills Previous experience in the public-sector or insurance industry Responsibilities ServiceNow Configuration requests - Ability to configure requests, change, and CMDB modules for software asset governance Process design and workflow development - Create requests approval, reclamation workflows aligned with information technology infrastructure library (ITIL) Data Modeling and reporting - Designing CMDB structures for software assets and building dashboards/KPI's for compliance and optimization. Governance Documentation - Writing SAM policy, process flows, responsibility matrices and operational runbooks. Ability to execute data migration tasks, including cleansing, mapping, and loading into ServiceNow Stakeholder engagement and training - Conducting workshops, delivering hands‑on training and facilitating adoption of new processes Business Case development - Performing return on investment analysis and preparing justification for SAM Pro Adoption #J-18808-Ljbffr



  • Ottawa, Canada S.i. Systems Full time

    Our public-sector client is seeking a Intermediate Business Analyst to assist with Software Asset Management Business process re-engineering and design using ServiceNow ITSM modules Candidates can be % remote in Canada working CST Must haves 5+ years of experience as a Business Analyst or Systems Analyst with a focus on ServiceNow ITSM configuration for...

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