Director, Hybrid Cloud
2 months ago
Position: Director, Hybrid CloudLocation: Canada About Compugen Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we'd love to talk to you. Join us and help us make a difference. Director, Hybrid Cloud The Director, Hybrid Cloud Practice is a senior leadership role responsible for overseeing and driving the success of the practice within the Data Centre and Cloud domains. This individual will provide strategic direction, operational guidance, and leadership to a team of consultants and engineers, ensuring the delivery of high-quality services to clients. The Practice Director will collaborate closely with internal stakeholders, including the other Practices, Sales and Marketing, Project Management Office, Managed Services, and executive leadership, to drive growth, develop new service offerings, and enhance customer satisfaction. How you'll make a huge impact here - and in your career: Strategy and Planning:
Develop and execute a comprehensive Practice strategy aligned with the organization's goals and market trends, including targetted planning and growth of Compugen's Azure services business.Define the Practice's service offerings, methodologies, and best practices.Work with Sales, Customers, and key technology Vendors to define opportunities for growth and innovation.Collaborate with Sales and Marketing teams to develop go-to-market strategies.Partner closely with Managed Services (MS), actively supporting needs of MS operations and driving toward MS contracts, including managed Azure services.
Team Leadership and Management:
Lead and inspire a team of consultants and engineers, providing coaching, mentorship, and professional development opportunities.Foster a high-performance culture, ensuring the team consistently delivers exceptional service quality and exceeds Customer expectations.Define and manage resource allocation to ensure efficient project staffing and utilization.Conduct performance evaluations, set goals, and provide regular feedback to team members.
Project Delivery and Customer Success:
Oversee the end-to-end delivery of Professional Services engagements, ensuring projects are delivered on time, within budget, and to the highest quality standards.Act as a trusted advisor to key clients, understanding their business needs and aligning services to address their challenges effectively.Working with the Project Management Office (PMO), monitor project progress, identify risks and issues, and implement appropriate mitigation strategies.Foster long-term Customer relationships, driving Customer satisfaction, and identifying opportunities for upselling or cross-selling.
Collaboration and Stakeholder Management:
Collaborate with Sales teams to identify new business opportunities with customers and support the pre-sales process by providing technical expertise and solution design input on a timely basis, including taking a lead role to drive Azure services specifically.Work closely with key Vendor partners to provide insights and feedback on market trends and Customer requirements.Collaborate and align with the other Practices, Sales and Marketing, Project Management Office, Managed Services, and executive leadership.Engage with executive leadership to provide regular updates on Practice performance, challenges, and opportunities.
Industry Knowledge and Thought Leadership:
Stay abreast of emerging trends, technologies, and industry best practices within the Data Centre and Cloud domains.Experience and expertise to strategically consult with customers to drive Azure professional services and managed services is a must.Act as a thought leader by participating in industry events, speaking engagements, and publishing articles or whitepapers.Contribute to the continuous improvement of the Practice's methodologies, tools, and knowledge base.
Skills and qualifications, you'll bring:
Minimum 15 years of experience in a leadership role, preferably the last 3-4 years at a senior level role in the IT solutions or services industry.Proven track record of achieving sales targets and driving business growth.Deep technical expertise in Azure and other data center and cloud technologies.Excellent communication, presentation and interpersonal skills, with the ability to influence and build strong relationships cross-functionally, customers and internal stakeholders.Strong leadership and management skills, with the ability to motivate and mentor a team of technical professionals.Strong analytical and problem-solving skills, with the ability to identify opportunities and solutions to complex challenges.Strong financial acumen and experience with P&L's.Experience working in a fast-paced, dynamic environment
What Compugen Offers You:
Opportunity to make a difference in the constantly evolving world of TechnologyAbility to help our customers realize new possibilitiesExciting, fast paced challenging work environmentA culture where authenticity and diversity is valuedProfessional Development OpportunitiesParticipation in WIT (Women In Technology) NetworkOpportunities to give back to our local communitiesCollaborative supportive team membersRemote work/hybrid work options availableWork/life flexibility
What you'll love about us: Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers. We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community. Most importantly, we love to work hard, and we love to have fun. We're in it to win it. Equity Statement Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs. #LI-RB1
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