Senior Business Analyst

Description Location: Remote (Eastern timezone slightly preferred) Reports to: Manager, Products & Services Our team and what we’ll accomplish together Our team is on a mission to improve mental health care outcomes by developing cutting-edge AI tools. We operate in an agile, innovative, and mission-driven culture that is highly collaborative. You will be working alongside a diverse group of experts in psychiatry, AI, and technology in a highly collaborative environment. We encourage innovation and are at the forefront of applying AI in healthcare. We also provide ample opportunities for learning, growth, and professional development, allowing you to gain valuable experience in AI development, medical research, and data science. We're seeking an experienced Business Analyst to join our innovative team building an AI-powered clinical decision support tool that will transform how family doctors approach mental health diagnosis and treatment. This is a unique opportunity to bridge healthcare expertise with cutting-edge AI technology, directly impacting patient care and physician effectiveness. In this role, you'll be instrumental in shaping the intelligence behind our agentic system—developing the clinical knowledge base, rules, and evaluation frameworks that ensure our AI delivers accurate, clinically sound recommendations. You'll work at the intersection of healthcare, technology, and quality management, helping to build a tool that family physicians can trust with their patients' mental health. What You’ll Do Collaborate with clinical experts, including our leader Dr. Diane McIntosh, to develop and refine clinical knowledge, rules, and decision pathways for the agentic AI system Translate complex clinical guidelines and best practices into structured formats that feed our AI models Continuously research and incorporate emerging mental health treatment protocols and evidence-based practices Evaluation & Quality Management Design and implement comprehensive evaluation frameworks to assess system performance, clinical accuracy, and user experience Execute human evaluation studies, including coordinating with clinicians to validate AI recommendations Analyze evaluation results and translate findings into actionable improvements for the product and development teams Establish and monitor quality metrics that ensure clinical safety and efficacy (note: this is not a QA testing role) Agile Product Development Work closely with the Product lead, product managers, and development team to define requirements and user stories Serve as the bridge between clinical expertise and technical implementation Participate actively in the agile development process, maintaining clear communications and documentation (Jira and Confluence) Champion innovation and contribute creative solutions to complex clinical-technical challenges Qualifications What You Bring 5+ years of experience as a Business Analyst, preferably in healthcare or health technology Essential healthcare experience with strong understanding of clinical workflows and medical terminology Good knowledge of AI systems and agentic architectures Experience working in a highly collaborative, agile development team Proficiency with Jira and Confluence Exceptional analytical and problem-solving skills Strong communication skills with ability to translate between clinical and technical stakeholders Self-motivated and comfortable working in a remote, fast-paced environment Great-to-haves Knowledge of family practice and primary care workflows Experience with mental health diagnosis and treatment protocols Background in clinical decision support systems or health informatics Experience designing evaluation frameworks or conducting user research in healthcare settings Understanding of healthcare regulations and clinical safety requirements Bilingualism is an asset Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope. Salary Range: $72,000-$108,000 Performance Bonus or Sales Incentive Plan: 12% Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as: Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family Flexibility to work in-office, virtually or a combination of both Generous company matched pension and share purchase programs Opportunity to give back to communities in which we work, live and serve Career growth and learning & development opportunities to develop your skills And much more … Job Type: This is for a current vacancy A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly. TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries. Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Health We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible. We are honoured to be recognized 21,166 Physicians using TELUS Health electronic medical records 140 million+ Health claims processed using TELUS Health solutions Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. #J-18808-Ljbffr