Senior Branch Administrator

6 days ago

Toronto, Canada CIBC Full time

Senior Branch Administrator As a member of the CIBC Wood Gundy team, you will be responsible for contributing to the people management of a small support team, including creating a positive work environment, leading and coaching support staff, developing employee capability, and managing performance. As the Senior Branch Administrator, you will be accountable for effectively managing all administrative aspects of Wood Gundy branch operations. This will include hiring, management and supervision of non‑commissioned branch staff, operational and administrative support to the branch and Investment Advisors, oversight of transactional banking functions, consistent demonstration of high levels of internal and external client service, adherence to compliance and audit requirements and maintenance of branch profitability. How You’ll Succeed People Management – Oversee hiring, training, scheduling, supervision, and performance management of all support staff. Operations & Administration – Oversee day‑to‑day branch operations and administration; maintain office equipment; coordinate functions and events; identify efficiencies; monitor branch budget. Sales Support & Customer Service – Assist Branch Manager with investment advisor duties; process trade tickets; coordinate with brokers; ensure service standards. Who You Are You’re a certified professional. You have successfully completed the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) to obtain Investment Representative (IR) licensing. You have demonstrated experience in the financial service brokerage industry and strong organizational skills. You’re passionate about people and have strong management and interpersonal skills. You are a strong communicator, problem‑solving, and can resolve issues and conflicts. Values matter to you; you bring your real self to work and live our values of trust, teamwork, and accountability. What CIBC Offers Competitive compensation, banking benefits, wellbeing support, and additional offers such as employee and family assistance programs and MomentMakers. Modern spaces and technology tools to foster innovation. Subject to program terms and conditions. What You Need To Know CIBC promotes an inclusive environment. We seek applicants with a range of abilities and provide an accessible candidate experience. If you need accommodation, contact You must be legally eligible to work in the specified location(s). If applicable, you must have a valid work or study permit. We may request attribute‑based assessment and other skill tests. Expected End Date Job Location Toronto - 181 Bay St. 6th Employment Type Temporary (Fixed Term) Weekly Hours 37.5 Skills Banking Operations, Coaching, Customer Experience (CX), Customer Service, Office Administration, People Management, Performance Management (PM), Prioritization, Transaction Banking Referrals Referrals increase your chances of interviewing at CIBC by 2x. Job Alerts Get notified about new Senior Administrator jobs in Toronto, Ontario, Canada . #J-18808-Ljbffr

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