Information Technology Support Analyst
4 weeks ago
Job Title: IT Service Desk Analyst Location: Mississauga, ON (Onsite) Project: Contract Role Overview We are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via phone, email, and chat. This role requires strong technical troubleshooting skills, excellent communication, and a passion for delivering exceptional customer service in a fast-paced 24/7 environment. Key Responsibilities Provide first-line technical support for hardware, software, applications, and network connectivity issues. Log, track, and manage incidents and service requests using the ServiceNow ITSM platform (or similar tools). Troubleshoot and resolve end-user issues, escalating when necessary to higher-level support teams. Communicate effectively in both French and English, ensuring professionalism and empathy in all interactions. Document all support activities, resolutions, and updates accurately. Collaborate with peers to maintain and improve the knowledge base and support documentation. Adhere to ITIL best practices, organizational security, and compliance standards.Participate in continuous service improvement initiatives Required Skills & Qualifications Bilingual proficiency in French and English (verbal and written). Hands-on experience with ServiceNow or equivalent ITSM tools. Strong troubleshooting skills for Windows OS, MS Office, and network connectivity. Excellent customer service and communication abilities. Willingness to work rotating 24/7 shifts, including nights and weekends. Certifications such as ITIL Foundation or CompTIA A+ are preferred.
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Information Technology
1 week ago
Mississauga, Canada Artech Technology Canada Limited Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 40 hours per week - Education: - Expérience: - **Education**: - Bachelor's degree - or equivalent experience - ** Tasks**: - Assign IT projects to systems analysts, programmers and other computer technicians - Coordinate IT projects, including the design and deployment of...
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Information Technology
6 days ago
Mississauga, Canada Pronext IT Solutions Inc Full timeEducation: Bachelor's degree - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Respond to users experiencing difficulties with computer - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...
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Information Technology Support Analyst
4 weeks ago
Mississauga, ON, Canada KTek Resourcing Full timeJob Title: IT Service Desk Analyst Location: Mississauga, ON (Onsite) Project: Contract Role Overview We are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via...
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Information Technology Support Analyst
4 weeks ago
Mississauga, ON, Canada KTek Resourcing Full timeJob Title: IT Service Desk Analyst Location: Mississauga, ON (Onsite) Project: Contract Role Overview We are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via...
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Information Technology Support Analyst
4 weeks ago
Mississauga, ON, Canada KTek Resourcing Full timeJob Title: IT Service Desk Analyst Location: Mississauga, ON (Onsite) Project: Contract Role Overview We are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via...
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Information Technology Support Analyst
3 weeks ago
Mississauga, Canada KTek Resourcing Full timeJob Title: IT Service Desk AnalystLocation: Mississauga, ON (Onsite)Project: ContractRole OverviewWe are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via...
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Information Technology Support Analyst
4 weeks ago
Mississauga, Canada KTek Resourcing Full timeJob Title: IT Service Desk AnalystLocation: Mississauga, ON (Onsite)Project: ContractRole OverviewWe are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via...
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Information Technology Support Analyst
3 weeks ago
Mississauga, Canada KTek Resourcing Full timeJob Title: IT Service Desk AnalystProject: ContractRole OverviewWe are seeking a bilingual IT Service Desk Analyst fluent in French and English to join our growing support team. You will serve as the first point of contact for IT issues, providing prompt, professional assistance for technical incidents and requests via phone, email, and chat. This role...
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Applications Support Technology Lead Analyst
7 days ago
Mississauga, Canada Citi Full time***Responsibilities**: - ** The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.**: - ** Provides expertise in area...
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Mississauga, Canada Raas Infotek Full timeOverviewInformation Technology Support Analyst I (Bilingual)Duration: Long Term ContractLocation: Mississauga, Ontario — onsite, 5 days per week.ResponsibilitiesTechnical Support: Provide first and second-level support to users for hardware, software, and network issues, both on-site and remotely.Installation and Configuration: Install, configure, and...
