Information Technology

7 days ago

Mississauga, Canada Pronext IT Solutions Inc Full time

Education: Bachelor's degree
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Consulting firm
**Tasks**:

- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Manage incidents
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Ability to work independently
**Workplace information**:

- Remote work available
- Work Term: Permanent
- Work Language: English
- Hours: 30 hours per week

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