Help Desk Support Technician
4 weeks ago
We are seeking intermediate to senior level IT Helpdesk Support Techs to join our team. One full-time and one part-time position is available.
Ideal candidates will possess extensive technical knowledge and experience to independently handle challenging and critical technical issues including hardware, network and software issues. Your broad depth and width of experience will allow you to assume a lead role in managing major incidents.
Working as part of a small team of action-oriented achievers, we’ll provide a fast-paced interesting environment with opportunities for ongoing learning and development. We are seeking candidates currently located in Victoria, BC.
Current IT offers single-point-of-contact IT services. We are an integrated IT partner providing consultative support and solutions to our clients. Our expertise enables predictable response times and a “one call does it all” partnership to fully manage our clients’ technology environments.
The focus of this role is to assist our clients with questions and problems concerning computer systems, hardware, and software. The Support Tech will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Ideal candidates will be excellent problem-solvers with outstanding communication and customer service skills.
We’re goal driven and result oriented along with a foundation of community and support. A bit of a “work hard, play hard approach” which includes lunches out, badminton, chess matches and whatever other interests you might like to bring with you.
If you love solving problems, working independently and are naturally solutions oriented, this role might be a great fit for you.
How You’ll Spend Your Time
- remote troubleshooting, client support and resolution for technical issue through email, phone and chat
- clients through the problem-solving process and keeping clients apprised of status
- strong knowledge and understanding of our client's technical environments
- systems and network audits and analyses, including stakeholder interviews
- comprehensive exploration of IT environments to detect vulnerability
- hardware upgrades, patches, software implementation
- in and lead client training sessions
- and tracking all support requests and resolutions
Your Unique Skills & Experience
- minimum of 4-5 years of experience providing IT helpdesk services for Windows based desktops and network devices
- degree in computer science or Information Technology (or a diploma with a minimum of 5+ years of experience)
- verbal and written communication skills are essential for interacting with clients
- strong understanding of IT concepts, including systems administration, applications and IT security
- experience troubleshooting networks
- and/or certification with Windows Service, Windows 10, Exchange, SQL Server and Active Directory
- certification or working experience with network switches and firewalls
- with Linux operating systems and Apple hardware and operating systems are desirable
- positive and collaborative approach to teamwork and client relations
- problem solving capabilities
- attention to detail
- time-management and the ability to work independently
- of meeting deadlines and customer commitments
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