Enterprise IT Support Technician at Acturis Canada
3 weeks ago
About Acturis Canada
Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our office is based in Victoria, BC.
At Acturis we invest in recruiting, developing and promoting talent . With us you will:
- Work with a talented, motivated and friendly group of like-minded colleagues
- Learn how to combine innovation and technology to create new business models from a management team led by two former McKinsey partners
- Be supported and encouraged to develop your skills and knowledge through structured training and coaching from experienced colleagues
- Receive written constructive performance feedback and encouragement every quarter so that you know how to improve – you have no idea how unusual this is
- Be given real responsibility for your own projects as soon as you are ready
Why Join the Acturis Team?
- Central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities to take care of physical health
- Receive a competitive salary and annual performance-based reviews
- 20 paid holiday days each year (this is in addition to BC’s standard paid stats)
- 100% employer paid benefits after three months on the job
- Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority
- Note that this positionwill be full time in-personin our Victoria Office.
The Position
As an Enterprise IT Technician you will be part of a world-class international team from a wide variety of backgrounds. As the first line of support for internal technical issues, you will be working in a fast paced and highly varied environment with supportive colleagues.
The salary range for this role is between $45,800.00 and $47,778.00 .
What do the first three months on the job look like?
You will receive structured targets, regular feedback and an annual performance review. You will also follow a clearly defined career path that recognises personal development and contribution to the company.
As an Enterprise IT Technician, you can expect to be responsible for:
- Supporting 800 colleagues globallyboth remotely and in-person; escalating issues as necessary to tier II support
- Logging and managing support calls using the Company's Help Desk software
- Building and maintaining a number of laptops using technologies such as MDT
- Following documented IT procedures to perform tasks such as:
- Onboarding new joiners (setting up new hire laptops)
- Ensuring automation has run correctly
- Making manual changes to Active Directory
- Unlocking accounts and rebuilding laptops
- Maintaining, servicing and supporting office IT infrastructure such as conference equipment, hot-desking equipment and printers
- Performing manual tasks such as moving IT equipment to new desks, cable management and wrapping
- Supporting enterprise projects and initiatives from UK based leadership team
- Maintaining and monitoring local enterprise equipment inventory levels
- Supporting the maintenance of enterprise documentation and procedure guides
Training
Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills:
- New joiners receive concentrated initial training and close mentoring
- Colleagues are encouraged to complete industry standard training in relevant topics
- More senior colleagues can choose courses with time set aside and the course paid for
- The Acturis management team run training sessions to pass on experience and best practice
Candidate Profile
The successful candidates will have following attributes:
- High school diploma
- Some post-secondary education in network or computer technology an asset
- Experience providing excellent client service and resolution
- Strong team player who is dedicated to gathering feedback from others and expanding knowledge
- Interest in learning and troubleshooting enterprise issues
- General understanding of Microsoft tools and Operating System
- Understanding of an internal ticketing system and meeting service level standards
What happens next?
Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply:
- A member of our recruitment team will reach out to you to schedule a 15-minute introductory call.
- You will be invited to participate in three additional interviews.
- References will be contacted and an offer will be sent your way
Acturis believes diversity drives innovation. We know that diversity also feeds success, so we are proud to be an equal opportunity employer.
Acturis is committed to providing an accessible recruitment and selection process. Should you require an accommodation in any part of the process, please contact recruitment@acturis.ca .
-
Junior Project Manager
2 days ago
Victoria, Canada Acturis Full time**About Acturis Canada**: Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working...
-
Counter Sales Associate
3 days ago
Victoria, BC, Canada Carrier Enterprise Canada Full timePosition: Counter Sales AssociateReporting to: Sales Center ManagerLocation: Victoria, BCCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket...
-
Counter Sales Associate
4 days ago
Victoria, BC, Canada Carrier Enterprise Canada Full timePosition: Counter Sales AssociateReporting to: Sales Center ManagerLocation: Victoria, BCCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket...
-
Maintenance Technician Canada
1 month ago
Victoria, Canada Atria Retirement Canada - Victorian at McKenzie Full timeOverview: What’s the difference between a job and a meaningful, rewarding career? The people you serve. When you work at Atria, you have a front-row seat to the amazing life stories of the wisest people on earth. What’s more, you are part of an extraordinary company - one that’s investing in the future of senior living by investing in you. Don’t just...
-
Counter Sales Associate
3 days ago
Victoria, BC, Canada Carrier Enterprise Canada Full timePosition: Counter Sales Associate Reporting to: Sales Center Manager Location: Victoria, BC CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of...
-
Medical Equipment Sales Associate
4 days ago
Victoria, BC, Canada Carrier Enterprise Canada Full timePosition: Counter Sales AssociateReporting to: Sales Center ManagerLocation: Victoria, BCCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket...
-
Heavy Duty Parts Technician
3 weeks ago
Victoria, BC, Canada EmergencyMD Full timeP&R Truck Centre Ltd, doing business as Velocity Truck Centres Canada, is proud to be part of one of the longest standing DTNA certified group of facilities in Canada. Representing brands like Freightliner, Western Star, Autocar and Thomas Built Bus, we provide total customer support. Through our values of being honest, a good team player, and having a...
-
Enterprise Architect SC Cleared
1 week ago
Surrey, BC, Canada Cortex IT Recruitment Full timeOur client is a rapidly expanding management and technical consultancy specialising in helping government and public sectors deliver complex projects to challenging timescales. Areas of specialism include cyber-security, mission critical communications, analytics and Agile processes. Due to the work being predominantly within UK defence and public sectors...
-
Help Desk Support Technician
1 week ago
Victoria, BC, Canada Current Stream IT Full timeWe are seeking intermediate to senior level IT Helpdesk Support Techs to join our team. One full-time and one part-time position is available. Ideal candidates will possess extensive technical knowledge and experience to independently handle challenging and critical technical issues including hardware, network and software issues. Your broad depth and width...
-
Help Desk Support Technician
1 week ago
Victoria, BC, Canada Current Stream IT Full timeWe are seeking intermediate to senior level IT Helpdesk Support Techs to join our team. One full-time and one part-time position is available. Ideal candidates will possess extensive technical knowledge and experience to independently handle challenging and critical technical issues including hardware, network and software issues. Your broad depth and width...
-
Counter Sales Associate
5 days ago
Victoria, Canada Carrier Enterprise Canada Full timePosition: Counter Sales Associate Reporting to: Sales Center Manager Location: Victoria, BC CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of...
-
Enterprise Architecture Team Coordinator
15 hours ago
Vancouver, BC, Canada Randstad Canada Full timeJoin our Vancouver government client's IT Enterprise Architecture team and play a pivotal role in shaping the technological future of the organization! We are seeking an enthusiastic and detail-oriented Administrative Coordinator who thrives in managing and supporting the backbone of team operations. If you have a knack for turning complex information...
-
Enterprise Risk Manager
1 week ago
Vancouver, BC, Canada EightSix Network Inc Full timeCollege of Pharmacists of British Columbia Founded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust...
-
Enterprise Risk Manager
1 week ago
Vancouver, BC, Canada College of Pharmacists of British Columbia Full timeWho We AreFounded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists and...
-
Enterprise Risk Manager
1 week ago
Vancouver, BC, Canada College of Pharmacists of British Columbia Full timeWho We AreFounded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists and...
-
Enterprise Risk Manager
1 week ago
Vancouver, BC, Canada College of Pharmacists of British Columbia Full timeWho We AreFounded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists and...
-
Enterprise Risk Manager
1 week ago
Vancouver, BC, Canada College of Pharmacists of British Columbia Full timeWho We AreFounded in 1891, the College of Pharmacists of British Columbia is located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh). The College is a BC health regulatory body and is a vital link in the chain of trust between patients, pharmacists and...
-
Counter Sales Associate
4 days ago
victoria, Canada Carrier Enterprise Canada Full timePosition: Counter Sales AssociateReporting to: Sales Center ManagerLocation: Victoria, BCCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket...
-
Counter Sales Associate
4 days ago
victoria, Canada Carrier Enterprise Canada Full timePosition: Counter Sales AssociateReporting to: Sales Center ManagerLocation: Victoria, BCCE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket...
-
Counter Sales Associate
5 days ago
Victoria, Canada Carrier Enterprise Canada Full timePosition: Counter Sales Associate Reporting to: Sales Center Manager Location: Victoria, BC CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket...