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Help Desk Technician

4 months ago

Victoria, Canada Daxtech IT Solutions Full time

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

**In this role you’ll find yourself doing these tasks**:

- Work on and resolve Helpdesk tickets
- Create and triage tickets for clients
- Provide clear communication to clients both verbally and written
- Provide the Client with on-site troubleshooting, maintenance, installation & removal of equipment
- Recognize and escalate more difficult or urgent issues
- Create\Update documentation of procedures, run books and network configurations
- Managing and recording all work through our Ticketing System
- Identify, Communicate and Mitigate potential risks

**We Offer**:

- Competitive pay
- Full Benefits (Medical, Dental, and Vision)
- Minimum 3 weeks\year paid vacation, after first year
- Communications allowance and vehicle allowance
- Education reimbursement
- Company events & social hours
- Free on-site parking

**Technical Skills and Accreditations**:

- Strong understanding of hardware, software and networking systems
- Microsoft, CompTIA or other industry certifications an asset
- Active Directory and Microsoft 365 user management
- Microsoft 365 (Exchange, OneDrive, SharePoint, InTune)
- Understanding of network fundamentals (TPC\IP, Routing, VLAN, DHCP, DNS, etc.) including network troubleshooting for connectivity issues using tools such as PING, NSLOOKUP and NETSTAT

**Must Have**:

- Post-Secondary education with a minimum of 1 year related experience
- CLASS 5 driver’s license and vehicle for daily use
- Criminal Record Check
- Reside in Victoria BC
- Occasional off-hours and on-call work to meet IT system demands
- Experience with ticketing systems, Hyper-V, Azure, and VoIP considered an asset

**How to Apply**:
**Salary**: $23.00-$27.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person