Oracle CX Incentive Compensation SME

3 weeks ago

Toronto, Canada Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Full time

Oracle CX Incentive Compensation Specialist (contract) Mississauga, Ontario, Canada Role Description Lead and execute Oracle CX Incentive Compensation module implementations, enhancements, and support activities Gather and analyze business requirements from stakeholders, focusing on compensation models, taxation, and payment plans Configure and customize Oracle Incentive Compensation components, including custom objects, rules, and pay groups Translate CAPEX/OPEX policies into compensation configurations Work with UI/UX teams to implement or transition to Redwood UI Design and configure AI-assisted components for improved customer and sales insights Develop and manage custom roles, ensuring secure access and compliance Collaborate with Sales Ops, Finance, and HR teams to align compensation and commission workflows Create documentation, test cases, and conduct user training Provide production support and resolve incentive/commission calculation issues in a timely manner Competencies Oracle CX, Oracle Incentive Compensation (OIC), Oracle Customer Experience (CX), Redwood UI enhancements, AI for CX. Experience 10+ years. Essential Skills Oracle Incentive Compensation (OIC) Expertise Strong hands‑on experience in: Custom Object creation and configuration, Calculation Rules and Formulas for commission and incentive payouts, Designing and managing Pay Groups and Payment Plans, Configuring Tax Rates, Tax Codes, and knowledge of CAPEX vs OPEX treatment in compensation flows Redwood UI for Incentive Compensation; Experience working with Redwood design system within Oracle CX Cloud; Ability to adapt and transition legacy configurations to the Redwood interface AI for CX; Knowledge of AI capabilities within Oracle CX Cloud for: Predictive analytics, Sales recommendations, Automated customer insights, Lead scoring and AI-assisted compensation modeling Custom Role Design in Oracle CX; Experience creating and managing Custom Roles and Security Profiles; Understanding of Role-Based Access Control (RBAC) for CX modules; Governance and segregation of duties for compliance Commission Calculation Knowledge; Deep understanding of Sales Commission Calculations, processing cycles, and exceptions; Exposure to sales performance management (SPM) strategies; Aligning compensation models with revenue targets and KPIs Desirable Skills Experience with Oracle Sales Cloud, Oracle Engagement Cloud, or Fusion Middleware Familiarity with Oracle Integration Cloud (OIC) for data flows between ERP, HCM, and CX Understanding of Oracle BI Publisher or OTBI for report generation Experience with Oracle Fusion Financials or HCM Cloud for end‑to‑end incentive planning Oracle CX Cloud Consultant Certification Oracle Incentive Compensation Implementation Specialist Oracle Fusion Sales Cloud: Implementation Specialist Oracle Integration Cloud Certification (for OIC interface knowledge) Employment Details Seniority level: Mid‑Senior level. Employment type: Full‑time. Job function: Information Technology. Industries: IT Services & IT Consulting. #J-18808-Ljbffr

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