Boarding Specialist

9 hours ago

Victoria, Canada Worldline Full time

Boarding Specialist, North America Work Location: Hybrid (3 days/week) in our beautiful Victoria, BC office Salary: $50,000 - $54,000 Worldline is the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. We build solutions that power the growth of millions of businesses worldwide and are committed to helping our people accelerate their careers. Job Description This role plays a key part in shaping a customer‑focused payments experience. Reporting to the Boarding & Underwriting Manager, the Boarding Specialist manages the account from agreement to activation, upholding acquirer and regulatory requirements to the highest standards. Key Accountabilities Support the onboarding of new customers by effectively processing and managing real‑time onboarding including KYC, due diligence, and bank account validation. Collaborate with the credit risk team to process real‑time low‑risk decisions through risk systems while justifying all recommendations. Configure new customer accounts into maintenance platforms with a strong focus on quality and attention to detail. Provide daily support to the sales and customer experience teams with EFT/Sage account review, KYC and due diligence requirements, bank account validation, and general onboarding questions. Keep up to date with emerging trends in onboarding risk and ensure business strategies align with the operational environment. Set and track goals, and work with the Boarding & Underwriting Manager to adjust them as needed to support team and company objectives. Participate actively in a feedback culture and communicate openly to build a high‑performance team. Who You Are Positive attitude and energetic disposition. Highly motivated and a hustler who works hard and often. Well‑organised with strong written and verbal communication skills. Enjoys helping people and engaging in conversations. Curious, analytical, and accurate. Act with integrity and trust. Minimum of 1 year experience in a customer‑facing role. Nice To Have (but Not Deal Breakers) e‑Commerce or card scheme experience and knowledge preferred. Perks & Benefits Part of a company recognized as the top 1% of the most sustainable companies worldwide. Inspiring colleagues and opportunities to learn, grow, and accelerate your career. Work flexibility: in‑person and hybrid. Annual paid vacation of 23 days per calendar year. Retirement saving matching contribution up to 5% of salary. Extended health benefits including dental and coverage above Canada universal health care. Lifestyle spending account: $400 per year for healthy lifestyle pursuits. Affirmative Action Plan and Equal Employment Opportunity Statement Worldline provides equal employment opportunities to all individuals regardless of race, colour, creed, religion, gender, age, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. Learn more about life at Worldline at jobs.worldline.com . #J-18808-Ljbffr

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