Systems Analyst

Systems Analyst As a Systems Analyst/Application Tester, you will work with vendor software developers, business analysts and system analysts to understand and clarify requirements, design test scenarios, execute test cases, document test findings, and follow issues until they are resolved. This position reports to the Manager, Business & Enterprise Systems, and Information Technology. Key Responsibilities Work closely with the business SME’s, Business Analyst and the application software vendor to create clear, concise, and comprehensive test plans and test cases based on requirements and specifications. Design, develop, and maintain automated test scripts using automated testing tools. Provide input to Project Manager on testing schedule and create detailed test plans that identify testing dates, testers, and test scope for various testing phases. Plan and execute test cases and accurately report results, documenting any deviations from expected behavior, ensuring issues are reported clearly and with reproducible steps. Schedule and coordinate user group testing sessions; ensure test case completion within each session. Merge test cases provided by users and plan test case execution for time‑sensitive payment testing. Ensure thorough testing coverage by identifying and automating tests when possible for both common and edge‑case scenarios. Communicate test progress, test results, roadblocks, and other relevant information to stakeholders and the Project Manager. Participate in defect triaging and provide input on improving testing processes and methodologies. Provide testing leadership, manage the full cycle of issue/bug handling, from discovery to tracking to closing and follow‑through on execution to ensure test cases and scenarios have been completely met. Execute and identify software/system defects via manual and automated testing, supporting and maintaining Test Tools, if applicable. Provide technical and systems analysis recommendations in consultation with the Business Analyst and System Analysts. Knowledge, Skills & Abilities Strong working experience with application testing on web‑based, desktop, and mobile devices. Solid knowledge of software quality assurance concepts and testing methodologies, processes, standards, techniques and practices such as unit testing, user acceptance testing, integration and regression testing. Experience creating, enhancing, and implementing test automation tools/scripts to enable testing for Testers and Developers. Knowledge of software development life‑cycle methodologies. Working knowledge and experience in Cloud Technologies. Understanding of web development technologies, including Angular, HTML5, JAVA EE, JavaScript frontend frameworks, and Single Page Web Application Development. Experience in Web Automation Testing using Java/Python/C/C++; knowledge of Playwright is an advantage. Experience with API Automation Testing using XML/JSON, SOAP API, REST API, Java, and API framework development and enhancements. Solid understanding of SQL, PL/SQL, Microsoft SQL programming, and the ability to execute them to validate results in the database. Understanding of GIT/Bitbucket (source code management tool). Proficiency in using test management and bug tracking tools such as QCDEV. Understanding of municipality services such as property management, building and constructing, permitting, licensing, inspections, bylaws, property tax and billing is an advantage. Working knowledge and experience in supporting off‑the‑shelf ERP such as Tempest, Amanda, and Amanda Citizen Portal. Demonstrated ability to participate in large projects involving the development and implementation of systems and information technologies, as well as project management experience in ERP systems implementation. Ability to facilitate workshops, collect user requirements and develop testing documents. Strong observational, analytical, tracking, and organization skills; ability to troubleshoot issues by finding root causes and proposing viable solutions. Ability to successfully pass a Police Information Check. Qualifications and Experience Graduation from a technical institute with a two‑year Diploma program in Information Technology or Computer Systems, plus five to eight years of progressively complex job‑related experience including designing test plans and executing tests for large and complex IT projects in an integrated information technology environment is required. A combination of education and/or experience will be considered. Experience working in a municipal government environment is preferred. Working Conditions Work is performed in an office environment. Requires frequent effort including sitting for long periods and extended periods of focus, visual and mental concentration. The City of Richmond offers a competitive pay and benefits program, attractive incentives and a compressed work day schedule. Please submit your application by following the instructions below. Visit our website at . We are accepting applications until November 23, 2025 . We thank all applicants in advance for their interest; however, only those under consideration will be contacted. If you are unsuccessful, please accept our appreciation for your interest. #J-18808-Ljbffr