Business & Systems Analyst

**BUSINESS & SYSTEMS ANALYST**

Join us as we go to the world’s poorest places - so the most vulnerable are not left behind.

**About Hope and Healing International**:
We are a Christian organization, working to bring hope and healing for children with disabilities in the world’s poorest communities.

**About this Role**:
Employment status: Salaried, Full-Time (35 hours per week)

**Salary**: TBD + Benefits & RRSP

Location: 1600 16th Ave - Unit 1, Richmond Hill, Ontario

Reporting to the Director, Finance and Decision Support, **the Business & Systems Analyst** works to support the technology-enabled business initiatives of Hope and Healing International, leveraging deep technical and business understanding to drive process improvements, optimize systems, enhance decision-making, and drive strategic results.

**Essential Functions**:
**Business & Systems analysis**
- Contribute to the implementation of innovative solutions to drive efficiencies, and excellence in our day-to-day operations.
- Use analytical abilities to make recommendations on opportunities, leveraging your understanding of our business environment, our workflows, and our data.
- Partner with business stakeholders to deeply understand business needs driving continuous improvement from concept through to implementation in partnership with Data Analysts, Full Stack Developer and business stakeholders.

**Digital Process Support**

**System & Process Planning**
- Collect information from various stakeholders for any new system/process change requests.
- Evaluate risks, benefits and efforts associated to any change
- Recommend and assist in implementing changes to system(s) as required.
- **Project Management**:

- Facilitate an initiative from concept to completion with appropriate communication and activity tracking through cross-functional teams.
- Ability to act as the focal point between customers at a variety of managerial levels and technical specialists, ensuring detailed business requirements lead to intended technical developments and functional enhancements of systems.
- Support day-to-day coordination of DSS team and its interactions with internal department clients, particularly Marketing and Marketing Services.
- Support project implementation of small
- and large-scale technical enhancements.

**Additional duties as Required**
- Support regular requests for systems data leveraging built tools and procedures
- Provide business & systems expertise to the Hope and Healing International staff as required
- Develop and implement recommendations to meet business needs or drive business effectiveness
- Assist / make recommendations in development and documentation of procedures, policies, and systems
- Collaborate with Data Analysts in support of DSS and the organization ensuring quality on department needs requirements and request responses.
- Perform other job-related responsibilities as assigned
- Bachelor Degree/College Degree in Computer Science, Statistics, Mathematics, Business or related disciplines
- 3 to 5 years of progressive experience in business or systems analytics or relevant field
- Product and/or project management and related designations (PMP or IIBA) would be an asset
- Fluency in SQL, BI and report development
- A thorough understanding of data structures - preferably experience with CRM Systems
- Process and project management
- Knowledge of software development, marketing analysis & reporting and Process Analysis
- Knowledge of fundraising an asset
- Creativity and innovation
- Attention to detail
- An Analytical mind and inclination for problem solving
- Ability to organize and prioritize tasks to meet deadlines and objectives, communicate complex concepts to all levels of management, and work independently with mínimal supervision
- Ability to follow given directions, guidelines & instructions, and handle sensitive and confidential information
- Superior computer literacy and proficiency in all office productivity software including Microsoft office suite (Excel, Word, Access, etc.)
- Wordpress, PHP Knowledge would be beneficial

**Working conditions and other requirements**:

- Hybrid office environment
- Must be fully committed to the core values and mission of Hope and Healing International

**Why would you want to come and work with us?**
- You will work shoulder to shoulder with people excited about changing the world for children with disabilities so they can go to school, play and thrive in their community.
- You can bring your faith to work - it makes for an awesome atmosphere.
- We provide comprehensive health benefits (medical, dental, vision, etc.)
- We want to support your plans for retirement, so we provide a generous RRSP contribution, up to 5% of your annual salary.
- We believe in meaningful time off, so we offer 15 paid vacation days starting from the first year of service, 10 paid personal days and days off to volunteer and for spiritual growth.
- Flexibility and work-life balance are imp