Program Lead, Operation Standards

PROGRAM LEAD, OPERATION STANDARDS Reference #: Strong. Proud. Uplifting. At Ornge, we believe that ordinary people can do extraordinary things. Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care. We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. Discover Ontario, Canada, and an exciting career with Ornge. Position Title: Program Lead, Operations Standards Department/Section: Paramedic Operations Employment Status: Permanent Full Time Targeted Salary Range: $97,997.00-$125,000.00 Work Mode: Hybrid (2 Days Per Week) Existing Vacancy: Yes Location: 2695 Bristol Circle, Oakville Hours of Work: 37.5 hours/week – Monday to Friday Posting Open Date: Friday November 14, 2025 Posting Close Date: Sunday November 30, 2025 The targeted salary range is supplemented by a competitive total reward package. The salary offered to the successful candidate will consider a wide array of factors such as the individual’s skillset, level of experience applicable to the role and internal equity considerations. Uplifting Your Career at Ornge Be the Bridge Between Frontline and Operations — Are you ready to make a real impact? Ornge is looking for a Program Lead, Operations Standards who is a dynamic and connected leader with an understanding of frontline realities and the importance of alignment to operational strategy. This role is eyes on the ground, solving day-to-day challenges, understands how teams work, and driving programs that keep patient care safe, efficient, and innovative. Why You’ll Love This Role Bridge gaps between operations and care delivery. Develop and maintain compliance programs aligned with Ministry of Health regulations and Accreditation Canada standards. Lead Simulation-Informed Design initiatives to influence aircraft, ambulance, and equipment development. Oversee procurement and evaluation of biomedical equipment and consumables—projects exceeding $1M in value. Keep clinically active while driving strategic improvements and operational excellence. Collaborate with Aviation, Logistics, Clinical Affairs, and external partners to standardize processes and elevate care delivery. Responsibilities Develop and maintain a compliance monitoring program to ensure adherence to operational policies, procedures, and regulatory standards. Collaborate and align with key internal and external partners. Conduct root cause analysis on compliance issues and operational variances, recommending corrective and preventive actions. Develop risk management strategies to identify, assess, and mitigate compliance-related risks within operational processes. Lead the creation, revision, and implementation of operational documents and procedures to support safe and efficient frontline operations. Ensure all documentation aligns with Ornge Policy, Ministry of Health guidelines, Accreditation Canada standards, and partner requirements. Design and implement a Simulation Informed Design program to guide the design of aircraft, land ambulances and paramedic equipment. Ensure equipment meets safety, continuity, and efficiency standards and complies with regulatory and accreditation requirements. Conduct reviews and audits as required to ensure appropriate care and custody of controlled substances in alignment with federal and provincial legislation. Qualifications Certified Critical Care Paramedic, Advanced Care Flight Paramedic, Registered Nurse (Critical Care/Emergency) or Respiratory Therapist. 10+ years in a related healthcare field – as noted above with deep operational knowledge. Experience in managing the design, coordination, and delivery of related programs. Strong program development and project management skills. Experience selecting and implementing new biomedical devices and medical consumables. Knowledge of the Ontario ambulance system and regulatory frameworks. Highly proficient in Microsoft Office suite. Expertise in compliance, quality assurance and operational standards. Ability to lead innovation while maintaining clinical engagement. Total Rewards Comprehensive Health, Dental and Vision Benefit Plan. 24/7 Employee and Family Assistance Program. Premium Defined Benefits Pension Plan Automatic Enrollment. Three Paid Personal Days (Pro-Rated for Year 1). Accrued vacation time starting at three weeks per year. PERKS Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more Tuition reimbursement and opportunities for learning and development. At Ornge, we are: Community connectors. Equity in healthcare. Strong in our convictions. Proud of the services we provide. Uplifting in our mission, values, and services. You can expect us to be: Competitive in pay, benefits, vacation time and more. Promoters of diversity. Champions of inclusivity and accessibility. Committed to your career advancement. A tight-knit, supportive culture. A bit about you: You are driven by our collective desire to make a difference. Excited by problem solving and excels at in-the-moment decision making. Teamwork has always been where you thrive. You are ready to put your skills into action in a fast-paced environment. What’s next: If you are ready to uplift lives, apply directly online. On apply, we’ll send you an email on how to check your application status within Jobvite. Ornge is committed to providing accessible accommodations in compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please email us at Ornge encourages applications from candidates identifying as a member of a traditionally underrepresented group including First Nations, Métis, Inuit, and urban Indigenous peoples; Francophone persons; Black and racialized persons; members of 2SLGBTQIA+ communities; and persons with disabilities. Ornge communicates with candidates for job openings by email and does not incorporate AI technology in its recruitment process. Applicants are responsible to check their email for updates and ensure they can receive messages from unfamiliar senders. We send time‑sensitive information via email; it is important for applicants to check their email frequently. If we do not receive a response from applicants, we will assume that they are no longer interested in the position, resulting in the removal of their application from the competition. Are you ready to pursue a career that has a profound impact on communities across Ontario, Canada? Join us. Ornge. Lives uplifted. #J-18808-Ljbffr