Director of Operations

Overview LaRoche McDonald Agencies Limited, a member of the First Nations Insurance Group of Companies, is a small Saskatchewan based insurance agency offering full insurance services in personal, commercial and auto insurance coverages, including SGI Motor Vehicle Licensing. We have three offices, two located in Saskatoon and one in Prince Albert. Job Overview The Director of Operations plays a critical leadership role in overseeing and optimizing the day-to-day operational functions of a small but growing insurance brokerage firm with a dedicated property management division. Reporting directly to the Managing Director, this individual will work cross-functionally to streamline workflows, enhance service delivery, ensure regulatory compliance, and drive operational efficiency across both business units. Strategic and Operational Oversight Provide hands-on leadership and strategic direction across both insurance and property management operations. Develop, implement, and refine operational policies, procedures, and best practices to support organizational goals. Establish and track key performance indicators (KPIs) for both departments to monitor progress and performance. Team Leadership & Development Supervise department heads and team leads across operational functions; provide coaching and performance management support. Promote a culture of accountability, continuous improvement, and operational excellence. Process Improvement & Compliance Identify inefficiencies in current systems and lead initiatives to improve workflows and service delivery. Ensure adherence to industry regulations, company policies, and compliance standards across all areas of operation. Vendor and Technology Management Oversee relationships with key third-party vendors, technology platforms, and service providers. Evaluate, implement, and optimize systems (e.g., CRM, property management tools, workflow software) that support business objectives. Client Service & Quality Assurance Partner with customer-facing teams to ensure a high standard of client experience and timely issue resolution. Monitor service quality and operational turnaround times to uphold professional standards. Financial & Administrative Oversight Assist in budgeting, forecasting, and cost control efforts in coordination with finance leadership. Manage contracts, insurance policies, and licensing requirements as needed for operational continuity. Qualifications Bachelor’s degree in Business Administration, Management, or related field. CAIB Level III designation required. 7+ years of progressive operations experience, preferably in insurance, real estate, or property management. Ability to hold or attain applicable general insurance brokerage and/or property management brokerage licensing for Saskatchewan. Demonstrated leadership experience in a dynamic, multi-disciplinary environment. Proficiency with office productivity tools and operational platforms (CRM, project management tools, etc.). Strong analytical, organizational, and communication skills. Preferred Attributes Collaborative leadership style with the ability to work effectively across departments. Proven success in leading process improvement and change management initiatives. Working knowledge of insurance brokerage operations and property management practices. High level of discretion and professionalism. Benefits Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Work Location: In person Application deadline: #J-18808-Ljbffr