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Remote Head of Revenue Operations
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Canada Creek Medium Full timeA leading technology firm is seeking a Head of Revenue Operations in Canada. This role involves crafting the Revenue Operations strategy and managing a high-performing team to drive initiatives across Sales, Marketing, and Customer Success. Candidates should have over 10 years of experience in Revenue Operations, with a strong focus on SaaS environments. The...
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Head of Revenue Operations
9 hours ago
We are working with a high-growth B2B SaaS company building a comprehensive, mission-critical software platform used by businesses across North America. They are on a mission to support operational and commercial workflows, helping customers operate more efficiently and scale with confidence. About the Role: Revenue Operations is a critical strategic function as the company enters the next phase of growth. We are seeking a Head of Revenue Operations to architect, own, and continuously evolve the end-to-end revenue operating system. Reporting into the CFO, this role will partner closely with Sales, Customer Experience, Marketing, Product, and Finance. This is a senior, VP-caliber role for a leader who combines strategic thinking with hands‑on execution. Someone who anticipates challenges, drives urgency, and builds scalable systems that support sustainable growth. You will be responsible for: Building & Scaling the Revenue Operating System Design, document, and optimize end-to-end revenue processes, including lead management, sales execution, onboarding, renewals, and expansion. Translate growth strategy into clear workflows, SLAs, playbooks, and operating rhythms across Sales, Marketing, and Customer teams. Identify legacy or fragmented processes that no longer scale and lead simplification, standardization, or replacement initiatives. Implement closed‑loop feedback mechanisms to surface risks, bottlenecks, and inefficiencies early. Own the Full‑Funnel Visibility & Insights Develop a holistic view of the full revenue lifecycle and deliver actionable insights to executive leadership. Map and refine the customer journey across multiple products or offerings, identifying friction points and downstream impacts. Build and maintain standardized dashboards and reporting that revenue leaders trust and actively use. Drive key GTM metrics including pipeline coverage, conversion rates, sales cycle length, retention, renewals, and forecast accuracy. Conduct deep analysis across complex datasets to inform segmentation, resourcing, and investment decisions. Support executive and board‑level reporting as required. Lead GTM Systems & Technology Own and optimize the revenue technology stack, ensuring systems support execution. Ensure data integrity, process alignment, and adoption across CRM, marketing automation, customer success, and billing systems. Establish and protect a single source of truth across all revenue data. Partner closely with Marketing to ensure clean attribution and accurate top‑of‑funnel data. Improve Quote‑to‑Cash & Cross‑Functional Execution Partner with Sales, Customer Experience, Finance, and Legal to streamline quote‑to‑cash workflows, including approvals, billing, invoicing, and exception management. Anticipate upstream changes and mitigate unintended downstream impacts. Establish and run effective operatingences such as forecast calls, pipeline reviews, QBRs, and renewal reviews. Lead, Develop & Elevate the RevOps Team Lead and scale a multi‑disciplinary Revenue Operations team spanning Sales Ops, Marketing Ops, Customer Ops, and Systems. Build a culture of urgency, ownership, and proactive problem‑solving. Coach leaders to act as strategic partners to their GTM stakeholders. Ensure focus on the highest‑impact initiatives with clear prioritization and trade‑off decisions. About You: 7+ years of experience in Revenue Operations within a B2B SaaS environment. 3+ years leading RevOps or GTM Operations teams in a growth‑stage company. Experience operating in investor‑backed environments and navigating organizational complexity. Proven ability to design and scale end‑to‑end revenue processes from lead through renewal and expansion. Strategic yet hands‑on mindset — comfortable setting direction while diving into systems and workflows when needed. Deep experience with CRM, marketing automation, customer success platforms, and revenue‑related tooling. Strong analytical and modeling skills with the ability to translate data into executive‑level insights. A proactive leadership style that drives accountability, clarity, and thoughtful challenge when necessary The Extras That Matter: Comprehensive benefits and flexible time off. Remote‑friendly working environment. Strong executive sponsorship and visibility. A rare opportunity to build and scale Revenue Operations at a pivotal stage of company growth. A collaborative, high‑performance culture that values ownership, impact, and continuous improvement. Must be based in US or Canada, Eastern Time Zone #J-18808-Ljbffr
