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Application & Support Engineer
2 days ago
Overview
A confidential organization in the electromechanical products sector is seeking an Application & Support Engineer to join its technical team. This role provides advanced application guidance, hands-on troubleshooting, and engineering support for customer projects and internal product evaluations. The successful candidate will work closely with cross-functional teams and will handle a mix of technical inquiries, product testing, and structured root cause analysis. This position requires on-site presence several days per week for hands-on evaluations and collaboration.
Responsibilities
Application Support & Engineering: Review technical requirements and recommend appropriate system configurations; support customers with integration questions, mounting considerations, load and duty-cycle assessments, and application-specific challenges; provide clear, accurate, and timely technical guidance to both internal teams and external users. Technical Troubleshooting: Conduct hands-on testing, inspection, and teardown of products to identify failure modes; perform structured root cause analysis (e.g., 5 Whys) and propose corrective and preventive actions; document findings and contribute to continuous improvement activities. Customer Support: Respond to technical inquiries within defined timelines; provide guidance on installation, wiring, system compatibility, and operational considerations; deliver support that is clear, actionable, and well-structured.
Product & Project Assistance: Review customer drawings, specifications, and requirements; support technical aspects of new projects, customized solutions, and internal development work. Documentation & Reporting: Create and refine technical documents, installation guides, troubleshooting materials, and FAQs; maintain detailed case notes, test reports, and technical records. Internal Collaboration: Coordinate with support, quality, logistics, and engineering teams to resolve technical cases and share insights.
Qualifications
Diploma or degree in Mechanical, Electrical, Mechatronics, or related engineering discipline 2+ years in technical support, applications engineering, or product support Strong understanding of electromechanical systems and low-voltage components Ability to read and interpret drawings, schematics, wiring diagrams, and technical documentation Experience with diagnostic tools (e.g., multimeters, test equipment) Familiarity with CAD software (e.g., SolidWorks) or basic programming/microcontroller platforms is an asset Experience with structured root cause analysis Technical & Software Skills Comfortable working within CRM/ERP environments Strong technical writing and documentation skills Personal Attributes Excellent communication skills, both written and verbal Analytical and structured approach to troubleshooting Organized, detail-oriented, and disciplined in documentation Customer-focused communication style Ability to manage multiple tasks with clear ownership Collaborative, proactive, and comfortable working across teams Work Environment Hybrid role with required on-site days for hands-on product testing and cross-team collaboration What This Role Offers Competitive compensation Opportunities for technical growth and exposure to a wide variety of applications A role where engineering insight directly influences product quality and customer outcomes #J-18808-Ljbffr
