Senior Program Manager

1 month ago

Toronto, Canada RBC Borealis Full time

What's the opportunity?

RBC Borealis is at the forefront of artificial intelligence research and development, driving the innovative edge for the Royal Bank of Canada (RBC). Our team is dedicated to advancing the science of AI and delivering cutting-edge solutions that create substantial value for RBC and its customers. As part of RBC, you will have the opportunity to contribute to impactful projects within a leading financial institution, harnessing the power of AI to revolutionize the financial services industry.


We are seeking an experienced Senior Program Manager with a proven track record of executing and overseeing complex, enterprise-wide initiatives. This role will involve managing the implementation of a cutting-edge modern marketing engine powered by advanced machine learning systems. You will collaborate with teams across RBC Borealis and RBC, ensuring successful execution of a program that spans multiple departments and stakeholder groups, driving strategic business impact.


Your responsibilities include:

Program Leadership and Execution

  • Oversee the execution of a large-scale marketing engine program, ensuring seamless coordination and alignment across Borealis AI and RBC departments.
  • Develop and manage detailed program plans, schedules, budgets, and risk mitigation strategies to ensure timely and successful delivery.
  • Ensure program objectives are aligned with Borealis AI and RBC’s broader strategic goals, with a focus on using AI and machine learning to drive marketing innovation.


Stakeholder Management

  • Establish and maintain strong relationships with key stakeholders across technical, operational, and business teams.
  • Facilitate cross-functional communication, ensuring that all stakeholders are informed and aligned on program goals, timelines, and progress.
  • Serve as a central point of contact for senior leadership, providing regular updates, reporting on key metrics, and ensuring stakeholder buy-in at all stages of the program.


Program Governance and Reporting

  • Implement governance frameworks to ensure transparency, accountability, and effective decision-making throughout the program lifecycle.
  • Track and report on program progress, including deliverables, milestones, risks, and issues, providing data-driven insights to senior leadership.
  • Drive continuous improvement by establishing program metrics and identifying areas for optimization.


Technical Integration and Collaboration

  • Collaborate with AI researchers, engineers, and data scientists to ensure the technical components of the marketing engine are effectively integrated into the overall program.
  • Translate complex technical requirements into actionable program plans, facilitating collaboration between technical and non-technical teams.
  • Provide guidance on technical trade-offs and ensure alignment with AI and machine learning best practices.


Change Management

  • Lead change management efforts to ensure successful adoption of the modern marketing engine across the organization.
  • Develop and execute training, communication, and support plans to ensure teams are equipped to leverage new AI-powered tools and workflows.
  • Foster a culture of innovation and continuous learning, encouraging teams to explore new possibilities with AI and machine learning technologies.


You're our ideal candidate if you:

  • Bachelor's degree in a technical field (e.g., Computer Science, Engineering) or equivalent experience. MBA or advanced degrees are a plus.
  • 10+ years of experience managing large-scale, enterprise-wide programs in top-tier technology or consulting companies.
  • Proven experience in program management of complex, cross-functional initiatives, particularly within AI, machine learning, or related technologies.
  • Strong stakeholder management skills, with the ability to influence senior leadership and drive collaboration across departments.
  • Technical proficiency in AI, machine learning, or data science concepts, with the ability to understand and communicate complex technical information.
  • Exceptional communication and presentation skills, with the ability to connect with diverse audiences and foster alignment across technical and non-technical teams.
  • Demonstrated ability to manage large budgets, resource allocation, and project risks in dynamic and fast-paced environments.
  • Experience in the financial services industry is a plus but not required.


What's in it for you?

  • Opportunity to play a vital role in the development of leading-edge products;
  • Become part of a team that thinks progressively and works collaboratively. We care about seeing each other reach full potential;
  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock options where applicable;
  • Leaders who support your development through coaching and management opportunities;
  • Ability to make a difference and lasting impact from a local-to-global scale.


About RBC Borealis

RBC Borealis is the driving force behind Royal Bank of Canada’s AI and data innovation. As part of Canada’s largest financial institution, we bring together a team of architects, engineers, scientists, and product experts on a mission to revolutionize finance through world-class research, solutions, and a resilient data platform. With locations across Toronto, Waterloo, Montreal, Calgary, and Vancouver, we’re at the forefront of AI research and platform development. With a focus on cutting-edge research in areas like time series forecasting, causal machine learning, and responsible AI, we are seamlessly integrating AI research and data engineering, to solve critical challenges in the financial industry. We are building intelligent, and scalable, data-driven solutions that will help communities thrive and drive innovation for our customers across the bank.


Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

  • Community Programs Supervisor

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Manager, Mental Health Programs

    4 months ago

    Toronto, Canada Sienna Senior Living Full time

    **Manager, Mental Health Programs/ Permanent Full-Time** St. George Long Term Community At Sienna Senior Living, our dedication to enriching the lives our residents goes beyond clinical care. Our passionate leaders and their teams play a crucial role in key areas like culinary services, housekeeping, recreation and maintenance. These roles are not just...

  • Community Programs Coordinator

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **Community Programs Coordinator** **About SPRINT Senior Care**: **SPRINT Senior Care** began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their...

  • Peoples Programs Coordinator

    3 months ago

    Toronto, Canada Amica Senior Lifestyles Full time

    Job Description: Established in 1996, Amica Senior Lifestyles owns and operates over 30 senior living residences in British Columbia and Ontario, while continuing to grow in select markets. Offering Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options, we combine expert care with unparalleled premium hospitality and amenities...

  • Relief Program Activationist

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care** We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Relief Program Activationist

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected and...

  • Seniors Program Manager

    7 months ago

    Toronto, Canada Pesce & Associates Full time

    **Job Title: Seniors Program Manager** **Reports to: Executive Director/Board** **Employment Term: Full-time, 6-month Contract with possible extension** **Work Hours: 40 hours/week** **Work Location: 16 Spadina Road, Toronto** **Native Canadian Centre of Toronto** The Native Canadian Centre of Toronto (NCCT) is a non-profit, charitable organization located...

  • Seniors Program Manager

    7 months ago

    Toronto, Canada Pesce & Associates Full time

    **Job Title: Seniors Program Manager** **Reports to**:Executive Director/Board **Employment Term**:Full-time, **6-month Contract with possible extension** **Work Hours**:40 hours/week **Work Location**:16 Spadina Road, Toronto*** **Native Canadian Centre of Toronto** The Native Canadian Centre of Toronto (NCCT) is a non-profit, charitable organization...

  • Senior Digital Data Manager

    4 weeks ago

    Toronto, Canada AIR MILES Reward Program Full time

    Job DescriptionThe AIR MILES Reward Program is a leading loyalty program in Canada, serving over 10 million active collector accounts representing half of all Canadian households. Our collectors earn Reward Miles at more than 300 brands and thousands of locations across the country.We are seeking a Senior Digital Data Manager to lead our digital interaction...

  • Adult Day Program

    6 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: **SPRINT Senior Care **began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay...

  • Senior Reporting Product Manager

    4 weeks ago

    Toronto, Ontario, Canada AIR MILES Reward Program Full time

    Job DescriptionThe AIR MILES Reward Program is a leading Canadian loyalty program, with over 10 million active collector accounts. As the Senior Reporting Product Manager, you will play a key role in defining and prioritizing product requirements to deliver value to our customers.We are looking for an experienced professional who can work closely with our...

  • Program Activationist

    4 weeks ago

    Toronto, Canada SPRINT Senior Care Full time $38,384

    About SPRINT Senior Care: SPRINT Senior Care began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe,...

  • Senior Program Manager

    1 month ago

    Toronto, ON, Canada RBC Borealis Full time

    What's the opportunity? RBC Borealis is at the forefront of artificial intelligence research and development, driving the innovative edge for the Royal Bank of Canada (RBC). Our team is dedicated to advancing the science of AI and delivering cutting-edge solutions that create substantial value for RBC and its customers. As part of RBC, you will have the...

  • Senior Program Manager

    13 hours ago

    Toronto, Ontario, Canada LUG Sports Group Inc. Full time

    Overview:LUG Sports Group Inc. is a dynamic organization seeking an experienced Senior Program Manager to lead the development and implementation of community sports programs.Salary: $55,000 - $70,000 per annum, depending on experience.Job Description:The Senior Program Manager will be responsible for managing the daily operations of a sport or recreational...

  • Senior Program Manager

    2 weeks ago

    Greater Toronto Area, Canada MedAccess Recruiters Full time

    Job Title: Senior Program Manager, Patient Support ProgramsThe Senior Program Manager, reporting to the Director of Patient Programs, will lead and inspire a team of Program Managers responsible for the design, execution, and continuous improvement of patient support programs. In this role, you will have direct oversight of the team and will be accountable...

  • Senior Program Manager

    3 days ago

    Greater Toronto Area, Canada MedAccess Recruiters Full time

    Job Title: Senior Program Manager, Patient Support ProgramsThe Senior Program Manager, reporting to the Director of Patient Programs, will lead and inspire a team of Program Managers responsible for the design, execution, and continuous improvement of patient support programs. In this role, you will have direct oversight of the team and will be accountable...

  • Senior Program Manager

    2 weeks ago

    Greater Toronto Area, Canada MedAccess Recruiters Full time

    Job Title: Senior Program Manager, Patient Support Programs The Senior Program Manager, reporting to the Director of Patient Programs, will lead and inspire a team of Program Managers responsible for the design, execution, and continuous improvement of patient support programs. In this role, you will have direct oversight of the team and will be accountable...

  • Health & Safety Manager

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Health & Safety Manager

    7 months ago

    Toronto, Canada SPRINT Senior Care Full time

    **About SPRINT Senior Care**: We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and...

  • Benefits Manager

    7 months ago

    Toronto, Canada Amica Senior Lifestyles Full time

    Job Description: **BENEFITS MANAGER** **_ Amica Senior Lifestyles_** At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior...