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Director, Business Intelligence
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Position: Director, Business Intelligence & Strategy Department: Revenue, Membership, Sales, Premium & BI Reports to: Chief Revenue Officer POSITION Summary The Director, Business Intelligence & Strategy will be charged with delivering meaningful insights and strategic recommendations for our businesses as well as developing and enabling strategies to drive and grow audience and revenues, enhance customer experience and fan engagement, drive innovation, reduce costs and identify new operational efficiencies for our world class multi property sports and entertainment organization. The role will lead strategies around sports and entertainment technology innovation, data science and analytics, consumer research, product pricing, business and marketing operations, and global customer data management. This position will work closely with cross‑functional teams from within the Canucks Sports & Entertainment portfolio including but not limited to: The Vancouver Canucks (NHL), Vancouver Warriors (NLL), Abbotsford Canucks (AHL), Rogers Arena (Live Entertainment), Vancouver Surge (E‑Sports), Vanbase (retail company) and more. This position will be tasked with ensuring internal team goals are met as well as achieving external corporate goals as assigned. This leader will be charged with managing, growing and developing a strong team of BI experts to deliver on the organization’s overall mission and KPI’s. Essential Duties And Responsibilities (Other duties may be assigned as required) Serve as a strategic thought partner to the Chief Revenue Officer (CRO) in developing and executing enterprise‑level and departmental strategic plans. Guide senior leadership in refining strategic priorities and evaluating new business opportunities. Translate high‑level strategic plans into actionable projects with comprehensive timelines and budgets. Collaborate with all sales and marketing department heads to establish Objectives (KPI’s) aligned with the overall strategic goals, while prioritizing work streams and objectives. Monitor the implementation of strategic initiatives against KPIs, adjusting strategies as needed. Identify risks to the execution of strategic initiatives and implement mitigation strategies. Support the CRO in the creation of regular KPI updates to share with the full Senior Leadership Team (SLT). Build reports and materials to present to ownership. Prepare the President, Business Operations & CRO for key meetings with owners and other stakeholders. Evaluate and determine potential buy decisions regarding data availability/reporting and vendor assessment and management. Manage special projects aligned with strategic priorities. Operational Efficiencies & Revenue Generation Support Ticketing department through data collection, aggregation, customer segmentation, and lead scoring. Own the day‑to‑day management of the CRM. Collaborate with Ticketing on pricing, inventory, and reporting for all ticket products including season tickets, partial plans, single game tickets, group sales, premium areas, and the role of the secondary market. Establish processes and platforms that promote the dissemination, usage and adoption of analytics and research insights across the organization. Analyze primary and secondary market sales transactions for use with dynamic pricing and inventory management. Assist with the creation and dissemination of ticket sales forecasts. Partner with Human Resources to determine the best staffing structures. Collaborate cross‑functionally with Corporate Partnerships, Finance, Ticketing, and Marketing to build and maintain reports and dashboards. Support the Corporate Partnerships team in building rate cards (pricing models) for traditional assets (signage, DEDS, social, IP, etc.) and emerging assets, as well as building robust Sponsor reports. Manage qualitative research projects focused on improving the customer experience and generating new sales leads. Search for patterns amongst data to identify trends, and opportunities for revenue generation, process improvements, and fan experience improvements. Identify and champion new analytics and research opportunities that improve the quality and effectiveness of reporting and insights throughout the organization. Leadership Partner with the President, Business Operations & CRO to plan, develop, implement, lead, and evaluate both long term strategic direction and short‑term business plans across Strategy/Analytics and Technology. Work closely with each department leader to understand the needs of their business and ensure they have the tools, resources, and data needed to achieve the overarching business objectives. Manage financial resources and budgets to align with business needs and expectations, including resource and staffing efficiencies. Build, develop, inspire, and hold accountable a best‑in‑class team that embodies our core values of excellence, continuous innovation, collaboration, inclusivity, integrity, accountability, and passion. Qualifications 8‑10 years' experience in senior strategy, analytics, and/or technology roles. Bachelor’s degree in business, economics, computer science, statistics, mathematics, engineering or other quantitative field; Graduate/advanced degree strongly preferred. Experience in management consulting, private equity, or investment banking, preferred. Track record of partnering with senior leadership in developing strategic plans, evaluating and prioritizing business opportunities, and making recommendations for investment. Ability to translate high‑level strategic plans into actionable projects and OKRs with comprehensive timelines, budgets, and reporting. Track record of building a technology roadmap that prioritizes operational efficiencies, revenue optimization and fan experience, preferred. Proficient in interpreting and applying ML/AI models and exploratory data analysis to guide business decisions and uncover key performance drivers. Experience creating robust reporting dashboards or other similar data visualization tools. Track record of driving revenue through sophisticated data collection, customer segmentation, lead scoring, inventory management, and ticket pricing. The ability to work independently and in a collaborative work environment is required, along with strong organizational, interpersonal, analytical, and planning skills. A role model that leads by example, and maintains a positive, open, friendly and respectful attitude, with high ethical standards, and an appropriate professional demeanor. An intelligent and articulate individual who can relate to and collaborate with people at all levels of an organization and possesses excellent written and verbal communication skills. Self‑starter, independent, creative, ambitious, innovative, results oriented. Experience helping oversee major capital projects (arena renovation, AV upgrades, mixed‑use development etc.) is preferred. Ability to work non‑traditional hours to accommodate the event schedule. Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team. This position will remain open until filled. #J-18808-Ljbffr
