Software Application Support Specialist
2 weeks ago
Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes. Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. The Overview As a Software Application Support Specialist, you will play a pivotal role in ensuring the smooth operation of our software applications. You will be responsible for providing exceptional support to our clients, resolving technical issues, and helping them maximize the value of our software solutions. What You’ll Do Provide front-line technical support to clients via phone, email, or live chat, ensuring prompt and effective issue resolution Troubleshoot and diagnose software-related problems and document solutions in a clear and concise manner Collaborate with our development and QA teams to identify and resolve software bugs and elevate issues as needed Assist clients in understanding and using our software effectively through training and guidance Maintain comprehensive records of client interactions, issues, and resolutions in our CRM system Keep up-to-date with product updates and enhancements, communicating these changes to clients when necessary What You’ll Bring Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience) Minimum of 2-3 years of experience within a software support or development environment Strong problem‑solving skills and a passion for helping clients overcome technical challenges Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users Experience with CRM systems and support ticketing software is a plus This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI’s Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint‑based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI’s CJIS Security Policy Resource Center for CJIS requirements. Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier‑free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com. #J-18808-Ljbffr
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Software Application Support Specialist
3 weeks ago
Ottawa, Canada Versaterm Full timeSoftware Application Support Specialist – Versaterm The Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through...
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Software Application Support Specialist
4 weeks ago
Ottawa, Canada Versaterm Full timeSoftware Application Support Specialist – Versaterm The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through...
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Software Application Support Specialist
3 weeks ago
Ottawa, Canada Versaterm Full timeSoftware Application Support Specialist – Versaterm The CompanyVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through...
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Software Application Support Specialist
2 weeks ago
Ottawa, Ontario, Canada Versaterm Full time $60,000 - $90,000 per yearThe Overview As a Software Application Support Specialist, you will play a pivotal role in ensuring the smooth operation of our software applications. You will be responsible for providing exceptional support to our clients, resolving technical issues, and helping them maximize the value of our software solutions. What You'll DoProvide front-line technical...
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Software Application Support Specialist
2 weeks ago
Ottawa, Canada Versaterm Full timeVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on...
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Software Application Support Specialist
2 weeks ago
Ottawa, Canada Versaterm Full timeVersaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on...
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Software Application Support Specialist
2 weeks ago
Ottawa, Ontario, Canada Versaterm Full time $60,000 - $90,000 per yearThe Company Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we...
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Application Support Specialist
1 week ago
Ottawa, Canada National Research Council Canada Conseil national de recherches Canada Full timeApplication Support Specialist Join to apply for the Application Support Specialist role at National Research Council Canada / Conseil national de recherches Canada. Eligibility & Equity Priority may be given to women, Indigenous Peoples (First Nations, Inuit and Métis), persons with disabilities and racialized persons. Applicants are asked to...
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Application Support Specialist
1 week ago
Ottawa, Canada National Research Council Canada Conseil national de recherches Canada Full timeApplication Support Specialist Join to apply for the Application Support Specialist role at National Research Council Canada / Conseil national de recherches Canada. Eligibility & Equity Priority may be given to women, Indigenous Peoples (First Nations, Inuit and Métis), persons with disabilities and racialized persons. Applicants are asked to...
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Applications Support Specialist
4 weeks ago
Enterprise No. 142, Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Victoria, Surrey, Halton Hills, London, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Sou, Canada Florida United Methodist Children's Home Full timeOverview Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. The Applications Support Specialist will provide remote and onsite technical support (hardware and software) to the end users of this organization, work on application integrations and support...
