Job ID #31337: Enterprise Application Specialist

Job ID #31337: Enterprise Application Specialist Reporting to the Supervisor, Business Applications, the Enterprise Application Specialist provides expertise and leadership in strategy, design, development, implementation, and support of cloud‑based solutions leveraging Azure services (Azure Functions, Logic Apps, SQL Database, etc.) and utilizing Power Platform tools (Power Apps, Power Pages, Power Automate, Power BI, D365 Customer Service). The role also involves CRM solution development and support, integration of Microsoft 365 applications and Virtual Agents delivered to both internal and external clients, including the city’s online services. Applicants that have already applied need not re‑apply Summary of Duties Leads and coordinates the development and implementation of new business and citizen‑facing solutions leveraging Azure services and Power Platform tools. Analyzes information collected from diverse sources, breaks down high‑level data into granular details, and discerns between user requests and fundamental business requirements. Identifies opportunities where technologies, systems and processes can improve business operations and supports organizational goals through business process re‑engineering, application and data integration. Reviews and analyzes existing applications and identifies opportunities to modernize, consolidate and coordinate independently designed applications within and across business divisions. Develops and supports custom solutions and interfaces using Power Apps, Power Automate, Power Pages, Power BI, Dataverse and other Power Platform and D365 products. Embeds M365 components such as SharePoint, Teams, Virtual Agents, etc. in the solution design as required. Designs and configures custom end‑to‑end low‑code solutions that enable business processes and city services to be digitized with intuitive user experiences. Participates in the development of IT strategies, collaborates with the architecture board and advances SSDLC practices. Assists in post‑implementation support, troubleshooting, upgrades and system enhancements for custom or packaged applications. Conducts research and testing of new concepts to evaluate business case rationale, maintaining cost effectiveness and system flexibility. Provides recommendations to leadership on emerging products, services, protocols and standards. Understands and monitors regulatory and security requirements for data as it relates to the municipal government sector. Ensures compliance with policies and procedures while ensuring availability and sharing of critical and highly sensitive city data. Monitors changes in the Microsoft ecosystem, assesses impacts and participates in development of preventative and mitigative action plans. Collaborates in the administration of the Microsoft M365 suite and Power Platform Centre of Excellence. Assists in developing section goals, work plans and objectives by participating in strategic planning sessions. Establishes and maintains regular written and in‑person communications with executives, decision‑makers, stakeholders, department heads and end users. Works in accordance with the City of Hamilton’s Corporate and IT policies, contributing to technology frameworks, architectures and tools. Acquires and applies knowledge of the city and IT department’s strategic goals and objectives. Works in accordance with Health and Safety legislation and all city policies related to occupational health and safety. Performs other duties as assigned directly related to the major responsibilities of the job. Qualifications University degree in Computer Science, Information Systems or related discipline, or an equivalent combination of education and relevant business experience. Demonstrated 7 or more years of experience in cloud development with a strong focus on Microsoft Azure, Power Platform and D365 Customer Service. Proficiency in programming languages such as C#, SQL, JavaScript, XML, XSLT, Liquid markup and TypeScript. Experience with SOAP and RESTful web services, ASP.Net, .Net framework, JSON, CSS, and HTML. Experience with Azure Functions, Logic Apps, DevOps, Power BI, Power Apps, Dataverse, Power Pages, Power Automate, Power Virtual Agent and D365. Working knowledge of SQL Server and relational database management system software, SQL Server Integration Services (SSIS), and Microsoft Dataverse. Microsoft certifications such as Azure Developer Associate, Power Platform Developer, Power Platform Solution Architect, Teams Application Developer Associate, and/or Power Automate RPA Developer an asset. Solid interpersonal skills and leadership qualities with ability to communicate across all levels of leadership and staff. Strong project and change management skills, experience in gathering user requirements, defining system requirements, and preparing specifications and architectural designs. Working knowledge of best practices in IT service delivery such as SSDLC, PMLC, ITSM, PMBOK, DAMA‑DMBOK, COBIT, and related frameworks. Ability to prioritize and execute tasks in a high‑pressure environment and make sound decisions in emergency situations. Experience working in a team‑oriented, collaborative environment. Excellent critical thinking, evaluation and analytical skills with demonstrated long‑term visioning and strategic thinking. Demonstrated organizational skills along with excellent documentation and report writing. NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Judicial Matters Check (CRJM), at their own expense, prior to beginning work in this position. NOTE 2: As a condition of employment, the successful applicant(s) will be required to undergo a Social Media Background Check conducted by Human Resources. Disclaimer: Human Resources frequently audits resumes of internal and external applicants to ensure and validate information provided is consistent and trustworthy. Falsification of information may be grounds for disqualification and, for internal applicants, could result in discipline up to and including termination. Your application may be shared with third‑party recruitment supports solely for the City of Hamilton position(s) to which you have applied. All resulting offers of employment will be provided directly from the City of Hamilton. Terms: The City is an equal‑opportunity employer committed to inclusive, barrier‑free recruitment and selection processes. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. Referrals increase your chances of interviewing at City of Hamilton by 2x. Seniority Level Mid‑Senior Level Employment Type Full‑time Job Function Information Technology Industry Government Administration #J-18808-Ljbffr