Customer Support Representative
3 days ago
About Chexy Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit. We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional customer experiences, Chexy is the place for you About the Role We are seeking a driven and people-oriented Customer Support Representative to join the Chexy team. You will be the first point of contact for our users, delivering exceptional support while helping shape the future of our platform. In this role, you will troubleshoot inquiries, provide solutions, and champion customer feedback to help enhance Chexy’s services. What You'll Do Customer Support: Respond to customer inquiries via email and CX platforms like Intercom, ensuring prompt and high-quality resolutions. Troubleshooting: Clarify customer needs, determine the cause of issues, and provide effective solutions to resolve them. Platform Expertise: Understand Chexy's products and services inside out to educate users on best practices. Account Reviews: Monitor flagged accounts for suspicious behaviour and escalate as needed. Advocate for Client needs: Act as a voice for the customer, collecting feedback and sharing insights with the product team to improve the platform. Documentation & System Development: Contribute to the development of customer support materials, such as help articles, Standard Operating procedures, and FAQs. Continuous Improvement: Identify and implement opportunities to enhance the customer experience. Special Projects: Support strategic initiatives aimed at refining customer engagement and satisfaction. What We’re Looking For Proven success in client relationship management. Strong ability to multitask and meet deadlines in a fast-paced environment. Exceptional verbal and written communication skills. Tech-savvy and proficient in tools like Notion, Slack, Google Suite and CX platforms (e.g., Intercom). Customer-first mindset with a positive, solutions-oriented attitude. A proactive problem solver who takes initiative and sees tasks through to completion. Ability to be in the office at our downtown Toronto office 3-5 days a week. Flexibility to work a variety of rotating shifts, including evenings and weekends. Availability between: Monday–Friday: 9:00 AM – 9:00 PM ET Saturday–Sunday: 9:00 AM – 6:00 PM ET #J-18808-Ljbffr
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Customer Support Representative
4 days ago
Toronto, Canada Account Management East Full timeWork closely with the Account Executive, Analyst and other members of the Integrated Solutions team including Leadership (aka, the internal team), to help deliver the Integrated Solutions value proposition. Maintain communication between the internal team and client. **The Customer Support Representative will have**: Direct or indirect communication with...
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Inbound Customer Service Representative
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Toronto, Canada Zedd Customer Solutions Full time**COMPANY: ZEDD Customer Solutions** In June 2010, Zedd Customer Solutions, a proudly Canadian owned and operated outsource call center service provider was co-founded by four of Canada’s most recognized call center industry professionals. Zedd believes delivering an excellent customer experience is about execution and uncompromised attention to detail...
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Customer Support Representative
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Toronto, Canada Vault Credit Corporation Full time**Customer Support Representative** Vault Home Credit Corporation DBA VaultPay is designed to ease the consumer financing transaction between our Partners and Homeowners. We offer customers total payment control with simple and easy financing options for Homeowners and their Home Improvement loans. We are looking for a motivated, customer-focused Customer...
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Customer Support Representative
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Toronto, Canada company ALG Full timeALG Published: Published today Office, Operations Contract ALG is looking for a **Customer Support Representative. **We are a leading recruitment agency specialising in the aviation industry, and we are currently seeking skilled individuals to join our defence client's prestigious team in **New South Wales, Bankstown**. **About Our Client and the job...
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Customer Support Representative
2 weeks ago
Toronto, Canada Chexy Co. Full timeAbout ChexyChexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit.We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional...
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Customer Support Representative
3 days ago
Toronto, Canada Chexy Co. Full timeAbout Chexy Chexy is the first payment platform enabling Canadians to earn rewards on their largest monthly expense while also building their credit. We’re a dynamic startup where you can make a significant impact both internally and in the market. If you thrive in a fast-paced, rapidly changing environment and are passionate about shaping exceptional...
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Customer Service Representative
2 weeks ago
Toronto, Canada Signature Flight Support Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Service Representative
1 week ago
Toronto, Canada Signature Flight Support Full timeSignature’s Customer Service Representatives (CSR) are responsible for a variety of duties that contribute towards the overall success of the fixed base operation (FBO) and focus on consistently providing excellent customer service. A CSR often serves as the face of Signature while interacting with visitors and coworkers in a professional, friendly and...
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Customer Support Representative
4 weeks ago
Toronto, Canada Rose Rocket Full timeJob DescriptionJob DescriptionRose Rocket is a market leader in Transportation Management Software. We’re a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a “more human, less corporate” culture that is built around doing work...
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Customer Support Representative
4 weeks ago
Toronto, Canada Rose Rocket Full timeJob Description Job Description Rose Rocket is a market leader in Transportation Management Software. We’re a startup going after the $700+ billion dollar trucking industry, leading the shift to SaaS while revolutionizing the way trucking companies sell, service, and innovate. We are a “more human, less corporate” culture that is built around doing...
