Advisor 2, Payroll Services

About The Ottawa Hospital Inspired by research and driven by compassion The Ottawa Hospital (TOH) is one of Canada's largest learning and research multi‑campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region. From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health‑care challenges while continually engaging with the community to support our vision for better patient care. Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high‑quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve. Position Information Reporting to the Manager of Payroll Services, the Advisor II, Payroll Services is responsible for ensuring the accurate processing of employee pay based on Collective Agreements, Policies and Procedures and Government Legislation for TOH employees, EORLA employees, OHRI, Foundation, and third‑party employees on a biweekly basis. This includes managing payroll changes, hours, salary adjustments, and auditing HRIS data. The advisor assists employees with HRIS queries related to personal information, leave balances, direct deposit, and paystubs, and processes requests to analyze, calculate, and resolve pay‑related issues, including vacation, statutory holiday entitlement, deductions, and time balances, while communicating findings to employees, managers, and stakeholders. Rotation/Shifts Days, 8‑hour shifts. For information purposes only – The Hospital reserves the right to change. Responsibilities Process adjustments to hours and balances, individual and group retros for salary changes, benefit deductions and refunds, payouts of balances, bank investigations and recovery of overpayments. Process and upload Records of Employment (ROE's) to Service Canada for employees on leave of absence and terminated employees. Process the maternity and parental top‑up amounts for employees on applicable leaves of absence. Communicate responses to written and verbal inquiries from employees, managers, other departments and external stakeholders while maintaining adherence to confidentiality and privacy legislation. Basic Requirements Three (3) year community college related program. Minimum of three (3) years of payroll experience in a computerized payroll environment. Certified Payroll Compliance Practitioner. Knowledge of payroll principles and how pay relates to the general ledgers. Knowledge and skill on how to read collective agreements and apply scheduling rules to payroll. Knowledge of Employment Standards legislation, CRA guidelines, Ministry of Labour guidelines, Service Canada processes and regulations, as well as corporate and departmental policies and procedures. Experience working in a large complex payroll (> 15K employees). Ability to prioritize and manage high volumes of data accurately and in a timely manner in a fast‑paced environment with stringent deadlines. Working knowledge of HRIS (Oracle PeopleSoft HCM v9.2) and the scheduling system (UKG Pro Workforce Management). Intermediate working knowledge of Microsoft Windows Suites, Outlook, Word, and Excel. Demonstrate strong analytical abilities and problem‑solving skills. Strong organizational skills. Excellent attention to detail and accuracy. Ability to provide accuracy and attention to detail. Strong interpersonal and communication skills with the ability to exercise sound judgment, discretion, initiative, tact and high degree of confidentiality. Eligible to work in Canada. Preferred Qualifications Proficiency in English and French – oral expression (advanced level) and comprehension (advanced level). What You Can Expect From Us The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with world‑class care, exceptional service and compassion we would want for our loved ones. We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services. The Ottawa Hospital provides various health and wellness resources as well as opportunities for personal and professional development from our in‑house Learning and Leadership Development team to help align your goals with your career objectives. Equal Opportunity & Accessibility The Ottawa Hospital is an equal‑opportunity employer and is committed to providing an inclusive work environment. Candidates are encouraged to request accommodations throughout all stages of the recruitment process. These accommodation requests will be kept confidential. To request an accommodation or if you have any questions regarding accessibility, please contact Apply Today If you are passionate about what you do, motivated by improving the health of the community, excited by leading‑edge medical technology, and as committed to excellence, quality and patient safety as we are, we would like to hear from you. Please submit an online application for the position you are interested in. We thank all those who apply but only those selected for further consideration will be contacted. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industry Hospitals and Health Care #J-18808-Ljbffr