Systems Administrator

6 days ago


Toronto, Canada emergiTEL Inc. Full time

Job Title: Systems Administrator / Operations Support Specialist Work Arrangement Onsite – 5 days/week Standard working shift (excluding lunch) Start Date: January 2026 Role Summary The Systems Administrator / Operations Support Specialist is responsible for 24x7 monitoring, scheduling, and support of mainframe batch and online processing environments . The role ensures availability of mission-critical systems through proactive scheduling control, incident management, and operational support. Key Responsibilities Monitor, maintain, and support mainframe batch processing 24/7/365 Plan, monitor, and control production batch and online schedules to meet SLAs Coordinate and manage automated scheduling activities , anticipating and resolving complex incidents Perform end-to-end monitoring of scheduling and batch processing systems Analyze, investigate, and resolve production batch processing failures Escalate incidents to technical teams, clients, and management as required Implement batch and online system change requests Apply system updates, upgrades, and patches and resolve related issues Ensure service level commitments are met for mission-critical applications Develop and maintain operational procedures, training, and documentation Plan and participate in disaster recovery and contingency testing Provide expert guidance on automated scheduling tools and batch processing standards Modify scheduling tools to improve operational efficiency Perform job optimization, problem analysis, and use of processing utilities Design, test, and implement new automated schedules within defined timelines Collect and analyze production performance data for workload and scheduling assessment Required Skills & Experience Mainframe Operations Experience supporting large z/OS mainframe systems Strong experience with production batch processing and scheduling Extensive ability to administer and maintain continuous operations Scheduling Tools Demonstrated hands-on experience with CA7 Experience modifying and optimizing automated schedules Incident & Change Management Demonstrated experience in incident and change management Strong documentation and communication skills Service Management Tools Extensive knowledge of service management tools such as: eSMT CIT Remedy ITIL Communication & Analysis Strong analytical and problem-solving skills Experience using collaboration and analytics tools Ability to communicate operational status and issues clearly to stakeholders Must-Have Summary: z/OS Mainframe Operations CA7 Scheduling Batch Processing (24x7) Incident & Change Management Service Management Tools (eSMT, CIT, Remedy, ITIL) Production Support #J-18808-Ljbffr


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