Client Services Technician – FIFA Support Specialist

Client Services Technician – FIFA Support Specialist Join the Faculty of Applied Sciences & Technology at Humber Polytechnic as a Client Services Technician – FIFA Support Specialist. This role focuses on providing technical support to faculty, staff, and students, ensuring reliable network and audiovisual services, and enhancing the overall IT experience across Humber’s students, employees, and external partners. Description At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience. Through our strategic vision and the Builders of Brilliance brand, we are co-constructing a new model of polytechnic education for Ontario and beyond. Our commitment is to offer the right programs with effective teaching and learning approaches that prepare leaders for industry and community impact. Job Details Position Title: Client Services Technician – FIFA Support Specialist Status: Project of a Non‑Recurring Kind (PNRK) – 7 Months Hours: 24 hours per week Faculty/Department: Information Technology Services Campus/Location: Lakeshore Campus – 3199 Lakeshore Blvd. West, Etobicoke M8V 1K8, Canada Salary: Payband H (Start $37.34 – Max $43.18 per hour) Deadline to Apply: January 2nd, 2025 About the Role The Client Services Technician plays a vital role in maintaining and improving IT infrastructure, assisting users with troubleshooting, and ensuring high-quality service delivery across Humber’s learning environments. Responsibilities Resolve technical issues, troubleshoot network connectivity and equipment faults, and escalate to Support Partners as necessary. Set up, deploy, and configure end‑point devices (mobile and desktop) and audiovisual technology for service requests or special events. Respond to technical enquiries, advise on proper use of technology, demonstrate standard software tools, and coach clients; communicate procedures and policies. Actively maintain and repair equipment, including swapping customer‑replaceable units and consumables, ensuring availability for students, faculty, and staff. Respond to high‑impact requests such as technology failures impacting student learning, registration, or executive meetings. Support planning of future technical solutions through testing, experimentation, and research of existing, new, and changing technology. Qualifications Education Three‑Year Diploma / Degree or equivalent in Computer Science or Information Technology. CompTIA Network Certification or equivalent. CompTIA A+ Certification or equivalent. Training in Windows/Mac OS operating systems. AVIXA CTS Certified Technical Specialist or equivalent. Experience & Skills Minimum of three years’ experience in a fast‑paced technical support environment, preferably within an academic setting. Must have advanced skills in hardware and software troubleshooting, configuration, and incident management. What’s in It for You? An opportunity to contribute to Humber’s future. Be part of a diverse, supportive team. Access to tools and technology that enable success. Comprehensive perks and benefits. Equity, Diversity, and Inclusion Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity‑deserving groups. All forms of discrimination and harassment are prohibited, and we support a workplace free from bias. Accommodation Humber Polytechnic commits to accommodating applicants with disabilities throughout the hiring process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Alternate formats are available upon request. Anti‑Discrimination Statement All employees and applicants have the right to work in an environment free from discrimination and harassment. For assistance regarding discrimination and harassment concerns, please contact the Office of Human Rights and Harassment ( ). #J-18808-Ljbffr