Client Services Technician – FIFA Support Specialist

Find Your Spot at Humber
At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance, we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of 'building brilliance', in one of Canada's preeminent higher education institutions, then here is your opportunity to join our dynamic team.
 
Job Details:
Position Title: Client Services Technician - FIFA Support Specialist
Status: Project of a Non-Recurring Kind (PNRK) - 7 Months
Hours: 24 hours per week
Faculty/Department: Information Technology Services
Campus/Location: Lakeshore Campus
Salary: Payband H (Start $37.34 – Max $43.18) 
 
About the Information Technology Services at Humber:
At Humber Polytechnic, Information Technology Services provide leadership for the continuous development of a secure, flexible, and dependable IT environment built on a foundation of transparency, collaboration, client focus, and respect. Together, we transform client ideas into results, leverage technology to enable student engagement and success, support students, employees, and external partners in their journey of discovery, deliver integrated technology solutions to improve collaboration and communication across the Humber community, and enhance business processes to enable better decision-making through improved outcome measurement. Information Technology Services is always striving to enhance the IT experience for students, staff, visitors, and external clients.
 
About the Client Services Technician Role:

• Resolve technical issues, troubleshoot network connectivity issues, troubleshoot equipment faults/failures; escalate to Support Partners, as necessary.

• Setup, deploy and configure End-point (mobile devices/desktop computers) or Audio-Visual technology to support a service request or special events, installation of software on individual computers, in computer labs and in classrooms.

• Responding to technical enquiries, advising on the proper use of technology, demonstration, and coaching clients on the use of standard software tools, communication of standard procedures and policies. Guiding 3rd party supports to ensure alignment with Humber's practices.

• Actively and preventatively maintain, and repair equipment (including the swapping of Customer Replaceable Units and consumables) to ensure that all technical assets are operational and available for students, faculty and staff for learning, teaching, meetings, and events engaging with and monitoring Support Partners, as necessary.

• Responding to high-impact requests such as technology faults/failures and/or issues impacting student learning, registration, or executive meetings.

• Support the planning of future technical solutions through testing, experimenting, and researching of existing, new and/or changing technology.

About You:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:

Education

• 3 Year Diploma / Degree or equivalent in Computer Science or Information Technology
• CompTIA Network Certification or similar
• CompTIA A+ Certification or similar
• Windows/Mac OS Operating System training
• AVIXA CTS Certified Technical Specialist or similar
   

Experience/Skills
Minimum of three years' experience in a dynamic, fast-paced technical support environment, providing support for diverse network architectures, audio-visual technologies, and print hardware. Must demonstrate advanced skills in hardware and software troubleshooting, configuration, and incident management, preferably within an academic setting.
 
If this sounds like you, we'd love to hear from you At Humber Polytechnic we don't just accept difference we celebrate it Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we're looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber
  
What's in it for you?

• An opportunity to be a part of building Humber's future.  
• Be part of a diverse, hard-working, and supportive team.
• Tools and technology that will allow you to succeed at your job.
• Amazing perks 

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements. 
 
Equity, Diversity, and Inclusion
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.
 
Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber's diverse workplace also supports Francophone workers and young workers.

Accommodation
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our Talent Acquisition team will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request. 

Anti-Discrimination Statement
At Humber Polytechnic, all forms of discrimination and harassment are prohibited. All employees and applicants have the right to work in an environment that is free from discrimination and harassment. If you need assistance with concerns related to discrimination and harassment, please contact the Office of Human Rights and Harassment ).