Citrix & RPA Support Engineer

3 weeks ago

Toronto, Canada Atlantis IT Group Full time

Spanish Language Expert and Resource Manager Experience: 6-8 years Required Skills and Responsibilities Coordinate provisioning of Virtual Machines across all environments (Development through Production). Install and configure applications and utilities using tools such as SCCM. Coordinate technology environment setup, including firewall rules and application requirements. Set up all aspects of an RPA bot in Blue Prism, UI Path, MS Power Platform including schedules, environment variables, and credentials. Establish and maintain partnership with multiple AMCB line of business process owners, Canadian business support teams, and technology teams in support of AMCB. Execute production support readiness from HyperCare through turnover to BAU support team. Perform basic technical triage of identified break‑fix scenarios through resolution, including data gathering, in‑depth analysis, and documentation of scenarios and fixes in a structured knowledge base. Submit access requests for human and digital workers. Analyze existing access roles to determine applicability for new access needs based on least‑privileged roles. Role entitlement management for human and digital workers. Liaise with external partners including cross‑border resources. Oversight of adherence to Risk Controls Framework, ensuring compliance and monitoring. Ensure adherence to Technology Risk and Information Security Standards and ability to translate between business and technology terminology. Possess strong critical thinking and problem‑solving skills. Strong organization, planning and coordination skills with some leadership acumen. Self‑starter that can work independently with minimal supervision. Technology support operations experience, including Microsoft Windows 10 and familiarity with underlying infrastructure technologies (Active Directory, SCCM, Citrix). Experience with Incident Management practices and procedures. Knowledge of systems testing procedures and practices. Seniority Level Mid‑Senior level Employment Type Contract Job Function Information Technology Industries IT Services and IT Consulting Location: Toronto, Ontario, Canada Salary: CA$75,000.00 – CA$80,000.00 (20 hours ago) #J-18808-Ljbffr

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