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Sr ServiceNow Developer

3 months ago

Toronto, Canada Apex Systems Full time

Sr ServiceNow Developer


Apex Systems is a global IT services provider and our staffing practice has an opening for a Sr ServiceNow Developer to place at our client, within Enterprise Client.

Location: Hybrid – 2 Days A week in Vaughn

12 month Contract



Job Description: Sr ServiceNow Developer


Job Description

The ITSM ServiceNow Developer is tasked with designing, developing, and deploying ServiceNow solutions. This role involves collaborating with various business units and the ITSM team to understand requirements and create effective solutions. The ServiceNow Developer will be a crucial member of the ITSM team, working both independently and collaboratively. A strong understanding of the ServiceNow platform and experience in web application development using JavaScript, HTML, CSS, and AJAX is essential.


Key Responsibilities:

  • At least 3 years of experience in configuring ServiceNow, including various modules, third-party integrations, and custom application development.
  • Proficient in JavaScript, HTML, CSS, AJAX, Angular, Bootstrap, and Jelly Script.
  • Participate in design reviews and contribute to solutioning.
  • Analyze technical development requirements.
  • Strong technical knowledge of all ServiceNow modules and custom application development.
  • Deploy solutions in a test environment and collaborate with QA teams to ensure quality.
  • Perform platform upgrades and review skipped updates.
  • Implement best practices in coding and design according to ServiceNow standards and community guidelines.
  • IT experience within a large enterprise on implementation initiatives and 3 to 4 years of experience in ServiceNow development.
  • Follow ITIL processes to develop solutions.
  • Identify opportunities to automate and enhance the end-user experience.
  • Scripting in various areas (Business rules, Client scripts, UI Actions, Access control lists, UI Policies, Portal pages, and UI Pages).
  • Reporting and dashboard setups.
  • Configure flows or workflows and have experience in Service Catalog development.
  • Conduct assessments of new plugins and installations and configure business processes.
  • Collaborate with Program Managers to assist with technical program-level activities.
  • Serve as the interface for technical and vendor interactions with ServiceNow.
  • Be a key member of the overall implementation project team.
  • Complete detailed documentation for workflows and services implemented within ServiceNow.
  • Implement access controls to ensure a least privilege approach to solution design.
  • Design and develop new ServiceNow applications, workflows, and services.
  • Evaluate ServiceNow platform performance, debug software issues, and recommend solutions.
  • Effective time management, team handling, and organizational skills.
  • Excellent verbal and written English communication skills.


Knowledge, Skills, and Competencies:

  • 7+ years of IT Service Management experience.
  • Certifications: ITIL Foundation, Certified System Admin, Certified Application Developer, Certified Implementation Specialist.
  • Ability to manage an organization with a large staff of highly trained IT professionals.
  • Strong analytical, design, and development skills, including troubleshooting and integration of IT services.
  • Competency in developing efficient and effective solutions to diverse and complex business problems using sound judgment and assertiveness when necessary.
  • Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission-critical information and software systems.
  • Ability to communicate openly and effectively with senior management, Business Units management, other IT managers, staff, and diverse constituencies.
  • Ability to work decisively under a heavy workload, considering the criticality, urgency, and extended work hours required to ensure service availability in accordance with service level commitments.
  • Ability to manage multi-cultural and multi-located teams.
  • High willingness to drive transformation and service improvement.
  • Strong customer/end-user/client service orientation.