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Sr. Product Manager, Unclaimed Balance Hub

2 months ago

Old Toronto, Canada Canadian Imperial Bank of Commerce Full time

Sr. Product Manager, Unclaimed Balance Hub

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of CIBC Personal Deposits Team, the Senior Product Manager, Unclaimed Balances is to support the E2E Enterprise ownership on the unclaimed balance process while also supporting with enhancing execution and on-going "operational management" of Deposit products and servicing; as well as assisting in the development of relevant strategic plans.

The duties and responsibilities are quite similar, however, an incumbent is expected to have a greater depth and breadth of knowledge and skill, which would allow him/her to assume greater responsibility and independence of action in such areas as product development/implementation and leadership responsibility in inter-departmental projects.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote

How you'll succeed

  • Effective Process Ownership: Oversee end-to-end enterprise notification and remittance processes, ensuring compliance to all requirements and deadlines; Act as a central escalation point, subject matter expert and coordinator for process issues. Example include back office process clarification, client remittance process, sanctions concerns, etc.; Monitor process execution and controls metrics to provide executive reporting and strategic recommendations for improvements; Provide on-going, high quality support to Frontline, Client Care, Processing Teams, etc., on Deposit product sales and servicing operational processes.

  • Analytical . Strong understanding of financial, client and operational data with ability to interpret complex information, identify patterns and trends. Analyze and assess key business drivers, derive key insights, develop recommendations and implement changes. Stay abreast of and demonstrate strong understanding of industry and competitive positioning and developments in Canada. Evaluate competitive best practices to formulate new ideas and execute to remain competitive.

  • Leadership . Well-developed management and leadership skills sufficient to achieve results within a matrix organization, including the ability to influence at a senior level. Ability to plan, prioritize and organize work effectively while managing competing priorities. Develop strong relationships with and successfully partner with key stakeholders across the bank (Digital, Marketing, Analytics, Finance, Technology, distribution partners, etc.); Propose and participate in the development of projects related to the Deposit products and service enhancements

  • Communication . Strong communication skills including the ability to present (both written and verbal) complex, conceptual information in a clear and concise manner. Develop and deliver senior-level communications in Insurance and across the bank

Who you are

  • You're passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.

  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.

  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.

  • You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.

  • You’re creative and results oriented. You are innovative and adaptable, with excellent attention to detail.

  • You can demonstrate experience in the financial industries (5-7+ years)

  • Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

  • We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.

  • Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit

  • We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Expected End Date

2026-02-06

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Temporary (Fixed Term)

Weekly Hours

37.5

Skills

Analytical Thinking, Business Cases, Business Development, Business Planning, Market Research, Product Analysis, Product Development, Product Management

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