Commercial Lines Account Manager, Sme

5 months ago

Toronto, Canada HUB International Full time

About The Role

HUB continues to grow and is seeking a dynamic Commercial Account Manager. In this role, you will manage an assigned book of business and ensure client satisfaction. This is an ideal role for a strong team player who is detail-oriented and enjoys working with people. A commitment to delivering results on required deadlines.

What You’ll Do

Service and Sales - Meeting new and existing clients’ needs, including quotations, premium adjustments, and endorsements; accepting and processing online quotes.

Be accountable for a book of business; Function as one of the primary points of contact on accounts; responsible for maintaining key client and insurer relationships.

Negotiate with insurers for coverage and price that meet the needs of the client.

Handle renewals, and monitor the processing of policy documents, binders, certificates, and billings.

Ensure Account Receivables are collected in a timely manner.

Prepare and monitor insurance submissions, proposals, and summaries of insurance (when required).

Advocate for clients during the claims process; Engage the claims team on critical claims matters.

Fulfil new business growth and client retention.

Support and promote cross-sell / up-sell initiatives

What You’ll Need for Success

RIBO (Registered Insurance Broker of Ontario) license Required

Typically, 2+ years of industry, or product line experience; exposure to commercial risks preferred

Experience delivering client-focused solutions based on customer needs (Sales and Service).

Strong customer service focus with the ability to deliver positive customer experiences

Professional communication and strong interpersonal skills

Self-starter and strong team player able to work within Production and Service teams

Effective organizational skills and time management

Working knowledge of Microsoft Office Products (Word and Excel)

Ability to learn and understand new systems quickly; EPIC fluency is an asset

Currently holding or working towards insurance designation such as CIP, CAIB, etc. is an asset

Why Choose HUB?

We’re committed to you and your well-being with a variety of benefits such as:
Competitive compensation package including additional ways to earn income beyond the basics of base pay (referral incentive programs, bonus eligibility, etc.)

A flexible hybrid environment and paid time off that allows for a work/life balance

Robust and flexible benefits options that cater to your individual needs with a company RRSP match

A commitment to your future via HUB-sponsored training, development & educational programs to enhance your industry knowledge and expertise, opportunities for tuition reimbursement

Reimbursement of license fees and professional membership dues

Perks and rebates on events, travel, and accommodations as well as discounted rates for personal home & auto insurance

Service is one of our founding values - not an abstract concept but a commitment. We believe that no one deserves that commitment more than our employees, clients, and the communities in which we all live and work. Each Regional HUB office chooses a local organization or cause and develops a project that will make a difference where it’s needed, from fighting disease to working with families in need, to improving the lives of senior citizens and youth.

\#LI-hybrid

\#LI-DH

Department Sales

**Required Experience**: 1-2 years of relevant experience

**Required Travel**: No Travel Required

**Required Education**: Diploma

Hi, we’re HUB.

In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.

When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.

And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.

About HUB International

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