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Director, Implementations
1 month ago
The Opportunity:
The Director of Global Implementations will lead Flextrack’s implementation strategy, serving as a subject matter expert and strategic advisor to clients. This role ensures a seamless transition from sales handoff to post-implementation success while overseeing the Project Management Office (PMO) to maintain governance, scheduling, and best practices for efficient project execution.
This is a hands-on leadership role that requires both direct client engagement and the ability to mentor a team. The Director will work closely with cross-functional teams—including IT Delivery, Solutions Delivery, and Customer Success—to manage implementations of varying sizes and complexities. Additionally, they will lead a team of Implementation Managers, ensuring smooth client transitions and successful outcomes.
This is a remote position, and we will consider candidates located in the USA or Canada.
Day to day you will:
Global Implementation Strategy & Execution:
- Lead the global implementation strategy for Flextrack VMS, establishing best practices and standardized solutions.
- Directly oversee high-priority or complex client implementations to ensure successful, timely, and budget-conscious project completion.
- Establish governance structures, manage risks, and ensure alignment with Flextrack’s strategic goals.
- Oversee multiple global projects, balancing resources, scope, and client expectations.
PMO Leadership:
- Develop and maintain project schedules and resource plans to optimize implementation efficiency.
- Proactively identify and address potential risks or roadblocks in the implementation process.
- Act as the primary escalation point for clients and Implementation Managers, ensuring swift resolution of issues.
- Continuously improve implementation methodologies and PMO processes to drive operational excellence.
Implementation Management:
- Foster strong client relationships throughout the implementation lifecycle, ensuring exceptional service delivery.
- Develop and maintain detailed project documentation, including project plans, statements of work, RACIs, status reports, RAID logs, and change management plans.
- Provide guidance to Implementation Managers to ensure smooth execution and accountability for project outcomes.
Collaboration with Sales and Customer Success:
- Partner with the Sales team to support pre-sales activities by defining implementation roadmaps and ensuring accurate scoping.
- Work closely with the Customer Success team post-implementation to ensure client adoption and satisfaction with Flextrack VMS.
It would be amazing if you have:
- 8-10 years or more of experience in project management, client implementation, or program management within a SaaS environment, with at least 5 years in a leadership role.
- 5+ years managing the implementation of VMS, MSP or other Contingent Workforce solutions
- Proven track record of managing large-scale global implementations, from pre-sales to delivery and post-implementation support.
- Experience in leading cross-functional teams, working with technical, product, and customer-facing teams to ensure successful project outcomes.
- Strong understanding of SaaS deployment and integration processes, including working with technical teams to align product delivery with client needs.
- Experience managing a PMO, establishing processes, schedules, and risk management strategies to ensure successful project execution.
- Experience with Salesforce would be an asset
Skills:
- Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting
- Executive-level presentation skills and ability to handle high-level client interactions
- Excellent project management skills, with proficiency in project management software
- Ability to manage multiple, complex projects and teams simultaneously.
- Proven ability to collaborate across departments to drive results.
- Strong problem-solving skills and ability to manage risk.
The Company:
Flextrack is a cloud-based VMS designed to optimize and integrate the modern workforce. We thrive in a fast-paced, collaborative environment where innovation drives real impact. Your ideas matter, and your contributions shape the future of workforce solutions.
We are committed to fostering an inclusive and accessible culture where everyone feels valued, respected, and supported. If you require an accommodation for the recruitment/interview process, please let us know and we will work with you to meet your needs.