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Head, Application Support and Maintenance
4 weeks ago
Head, Application Support and Maintenance Join to apply for the Head, Application Support and Maintenance role at TMX Group Overview Head- Application Support and Maintenance assumes various responsibilities. These responsibilities include monitoring the application performance to ensure all the deliverables are met as per SLAs. Plan and assist in the maintaining the currency of the technical components. Co-ordination the deployment of products to the production environment falls under the purview of this role. Furthermore, the Lead is accountable for the provision of ongoing production support and maintenance. Reporting Reporting to the Head of Technology-CDS, the Head- Application Support and Maintenance assumes various responsibilities. These responsibilities include monitoring the application performance to ensure all the deliverables are met as per SLAs. Plan and assist in the maintaining the currency of the technical components. Co-ordination the deployment of products to the production environment falls under the purview of this role. Furthermore, the Lead is accountable for the provision of ongoing production support and maintenance. Key Accountabilities Responsible for Day to day performance of the applications Act as a key resource and provide support within the team Collaborate with Business and IT stakeholders to gather, confirm and document functional and non-functional requirements Serve as TMX business activities and systems usage expert, for both business partners and internal teams. Define and document requirements into business requirements document (BRD) Able to convert business requirements into test cases and test scenarios Assist in training and mentoring of new staff Design and deliver formal or informal training Lead production support activities along with the team members Support UAT work with the Client to ensure the best quality possible Demonstrate an ability to adapt to new environments, learn new technologies quickly and be a team player with a positive spirit Able to coordinate and perform all testing activities as defined by the Agile/waterfall software development process Participate in testing, reporting on results, ensuring quality and adherence to the business requirements Carries out any other related task assigned by the immediate superior Skills And Experience A university degree in Engineering, Computer Science or equivalent program or experience. Minimum 5+ years of experience in web applications development and maintenance Familiarity with Agile frameworks Strong problem-solving, analytical, technical, and troubleshooting skills Excellent written and verbal communication skills Ability to work independently, meet with stakeholders, complete any necessary research and drive deliverables, with minimal supervision Proactive and highly self-motivated Experience in designing, building, and maintaining business systems in cloud or on-premise, Understanding of systems, business, data, and technical architecture disciplines, including key methodologies and approaches such as Service-Oriented Architecture (SOA), Business Process Management (BPM), and high-availability/high-performance systems design. Experience and capability in translating non-technical user requests into complex technical specifications and solutions that meet business needs. Proven experience with: Middleware (MQ Series / WAS) Relational Databases (DB2 and Postgre) SWIFT and ISO messaging standards Nice To Have(s) Previous experience in Financial Services and/or Capital Markets Industry Knowledge of TCS Product BaNCS Experience with Tools related to requirements, test management Additional Information Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it. #J-18808-Ljbffr
