Head, Application Support and Maintenance

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Head- Application Support and Maintenance assumes various responsibilities. These responsibilities include monitoring the application performance to ensure all the deliverables are met as per SLAs. Plan and assist in the maintaining the currency of the technical components. Co-ordination the deployment of products to the production environment falls under the purview of this role. Furthermore, the Lead is accountable for the provision of ongoing production support and maintenance.

Reporting to the Head of Technology-CDS, the Head- Application Support and Maintenance assumes various responsibilities. These responsibilities include monitoring the application performance to ensure all the deliverables are met as per SLAs. Plan and assist in the maintaining the currency of the technical components. Co-ordination the deployment of products to the production environment falls under the purview of this role. Furthermore, the Lead is accountable for the provision of ongoing production support and maintenance.

Key Accountabilities:

• Responsible for Day to day performance of the applications
• Act as a key resource and provide support within the team
• Collaborate with Business and IT stakeholders to gather, confirm and document functional and non-functional requirements
• Serve as TMX business activities and systems usage expert, for both business partners and internal teams.
• Define and document requirements into business requirements document (BRD)
• Able to convert business requirements into test cases and test scenarios
• Assist in training and mentoring of new staff
• Design and deliver formal or informal training
• Lead production support activities along with the team members
• Support UAT work with the Client to ensure the best quality possible
• Demonstrate an ability to adapt to new environments, learn new technologies quickly and be a team player with a positive spirit
• Able to coordinate and perform all testing activities as defined by the Agile/waterfall software development process
• Participate in testing, reporting on results, ensuring quality and adherence to the business requirements
• Carries out any other related task assigned by the immediate superior

Skills and Experience:

• A university degree in Engineering, Computer Science or equivalent program or experience.
• Minimum 5+ years of experience in web applications development and maintenance
• Familiarity with Agile frameworks
• Strong problem-solving, analytical, technical, and troubleshooting skills
• Excellent written and verbal communication skills
• Ability to work independently, meet with stakeholders, complete any necessary research and drive deliverables, with minimal supervision
• Proactive and highly self-motivated
• Experience in designing, building, and maintaining business systems in cloud or on-premise,
• Understanding of systems, business, data, and technical architecture disciplines, including key methodologies and approaches such as Service-Oriented Architecture (SOA), Business Process Management (BPM), and high-availability/high-performance systems design.
• Experience and capability in translating non-technical user requests into complex technical specifications and solutions that meet business needs.

• Proven experience with:

• Middleware (MQ Series / WAS)

• Relational Databases (DB2 and Postgre)
• SWIFT and ISO messaging standards

Nice to Have(s):

• Previous experience in Financial Services and/or Capital Markets Industry
• Knowledge of TCS Product BaNCS
• Experience with Tools related to requirements, test management

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.