Senior Cloud Support Specialist

2 weeks ago

Toronto, Canada AspiringIT Full time

Senior Cloud Support Specialist (AspiringIT) Department: Digital Solutions Job Type: Contract Job Location: Toronto Opportunity As a Senior Cloud Support Specialist, you will represent the organization in client‑facing activities, ensuring service excellence by supporting onboarding, certification, coordinating stakeholder needs, and resolving complex technical and operational issues. Key Responsibilities Single point of contact for platform service requests Deliver 2nd/3rd level technical support covering functionality, troubleshooting, and usage Conduct root‑cause analysis for recurring issues and implement preventive measures Act as escalation point for high‑priority incidents, ensuring timely resolution and communication Monitor applications, alerts, and connections to maintain transaction reliability Perform functional testing prior to production release, ensuring compliance with requirements Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery Coordinate onboarding, testing, and certification directly with stakeholders Maintain documentation and knowledge base while contributing to continuous improvement initiatives Ensure compliance with SLAs and escalation procedures Essentials Bachelor’s degree in Computer Science or equivalent professional experience Minimum 5 years in IT, ideally within financial services technology Strong ability to resolve complex issues under pressure In‑depth understanding of AP/AR processes, payment workflows, and reconciliation Proven experience in payment processing with regulatory compliance Proficiency in SWIFT iso15022/20022 standards and related formats Hands‑on exposure to TMS, ERP systems, and payment gateways Excellent communication skills—able to simplify technical details for stakeholders Strong problem‑solving, prioritization, and multitasking skills Preferred Knowledge of trade and post‑trade processes (equities, fixed income, ETFs, fund orders) Experience with asset financing and treasury management practices Familiarity with automation tools for AP/AR (cash flow forecasting, liquidity management, intercompany funding, banking relationships) Willingness to work on a shifting schedule #J-18808-Ljbffr

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