Change Management Specialist

7 days ago

mississauga, Canada Rangam Full time

Job Title: Change Experience Specialist

Location: Mississauga, ON L5N 5M8

Duration: 12 Months


Job Description:

About the position

  • The Change Experience & Learning (CE&L) team within Informatics is passionate about the people-side of change and drives holistic technology change experiences for Client employees.
  • This ensures the investments we make in tools and technology are realized when people can adopt them successfully.
  • The Change Experience Specialist will be responsible for delivering change management activities and the successful adoption of Informatics products and solutions.
  • As a member of a dynamic and globally-focused team, the Change Experience Specialist will leverage their understanding of the business needs and our affiliate experience to effectively plan for and support change initiatives.

Your key responsibilities:

  • Supporting the design, development, and implementation of change management strategies including stakeholder assessment, communications, leadership alignment, organization transition, change readiness, capability transfer, and end-user training.
  • Planning, assessing, and monitoring organizational readiness (e.g. change impact analysis, role mapping, etc.)
  • Ensuring the organizational readiness as defined by organizational goals and objectives
  • Developing and managing communications strategies and plans to ensure consistent, timely, and relevant messaging with affected stakeholders.
  • Supporting the development of content and materials used to support various communications and engagement activities.
  • Assessing training needs, developing and supporting training plans, and coordinating with internal and external partners on the development and delivery of training programs.
  • Tracking delivery against the roadmap, anticipating and addressing potential barriers (risks & issues)

Your qualifications and experience:

  • Minimum of 5yrs in a Change Management role or relevant experience.
  • Highly effective at building relationships, teams and collaborating with others.
  • Excellent communication skills, both written and verbal
  • Basic project management skills and ability to flex and multitask in a shifting environment.
  • Interest in business partnering and consulting to determine client/customer needs and build effective relationships.
  • Knowledge of emerging and evolving technologies.
  • Ability to understand technical jargon and distill into simple user facing communications & learning
  • Knowledge and experience working with change management practices
  • Demonstrated ability to foster collaborative relationships with ability to engage resources outside of direct control to gain consensus, meet deadlines and achieve goals and objectives.
  • Proactive self-starter: ability to handle multiple assignments and tasks independently with minimal supervision.
  • Challenges the organization to be curious, questions the status quo & embraces new ways of working, demonstrating “can-do” attitude.
  • Flexible and adaptable; able to work in ambiguous situations and under pressure (being comfortable with being uncomfortable).
  • Proficiency with Google Suite, Cornerstone (LMS), video production, and graphic design software preferred
  • Experience in working according to Agile methodologies.
  • English working proficiency.
  • Undergraduate degree in Organizational Development, Marketing, Organizational Communications, Business Psychology or related field preferred
  • Successful experience working in a multicultural environment and building strong networks.

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