Salesforce Product Owner

4 days ago

Canada Virtual Labs IT Consulting Full time

Our Salesforce Product Owners are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Salesforce Product Owners will provide our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.

POSITION GENERAL DUTIES AND TASKS :

"Once You Are Here, You Will:

Day to Day/Job Function

• Must have experience working on quote to cash domain and Force.com Platform.

• Work with business groups to understand demand

• Collaborate with the business to develop detailed requirements

• High-level solution design and architecture

• Lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget.

• Managing integration across the platform is also a key role

• Partner with internal business leads and external advertising customers to solve complex technical problems.

• Being a strategic critical thinker who is excited about tackling challenging open-ended problems and enjoys coming up with innovative solutions is key to this role.

• Taking end-to-end ownership of customers’ technical issues, including initial troubleshooting, identification of root cause and issue resolution and external communication is a key part of this role.

Write clear, detailed, and high-quality project specs.

• Proactively manage timelines and priorities and carry an execution-oriented mindset to work through tasks efficiently.

Work cross functionally with engineering, business operations and business development to tackle various requests and manage the entire project from solution ideation, development, testing, deployment, measurement and refinement/iterations.

• Contribute to the development of support resources such as internal knowledge base articles and troubleshooting documentation to enhance the team’s efficiency.

Required Qualifications –

• 6+ years of experience in enterprise software as a Product Owner

• 5+ years experience as a product owner and leading a technical team

• Must have experience working on quote to cash domain and Force.com Platform.

• 2+ years of recent experience in Salesforce CPQ

• 2+ Salesforce Quote to Cash (Q2C) experience delivering product features within the Salesforce ecosystem.

• 2+ years experience using Conga CRM.

• Force.com platform experience

• Experience with the Agile methodology: owning sprint planning, attending daily stand-ups, story-pointing meetings, and retrospectives to ensure progress on requests and removal of blockers.

• Experience managing projects using Agile software tools such as JIRA, Team Services, Rally

• Proven capability to understand business strategies and application objectives and translate those requirements into effective implementation designs.

• Working closely with our business stakeholders and engineers to comprehend the business processes at a detailed level.

• Excellent written and visual communication skills, with the ability to clearly document requirements and process assets using text, diagrams, and videos.

• Clear verbal communicator, with the ability to effectively interact with the Business stakeholders to drive the discussion

Self-directed, with the ability to break down a complex process, assign actions, and manage progress toward a set timeline.

• Creating and owning user stories/business requirements documents as an outcome of the requirements gathering sessions, and detailing out the user stories in the agile sprints for the scrum team to work upon.

• Identifying business process improvements and opportunities for automation.

• Participating in roadmap planning and identifying touch points in multi-cloud implementations. Documenting work using flow charts, written descriptions, screenshots, and videos.

• Applying knowledge, skills, and judgment to make decisions and resolve issues.

• Reacting to process and product-related questions and escalating issues to the correct team or to the management as necessary.

• Coordinating and participating in the UAT and Go-Live process, including test planning, development of test scripts, test execution, and status reporting.

• Developing strong client relationships by building trust, rapport, and positive working relationships with both stakeholders and team members.

• Requirement gathering, AS-IS, TO-BE flows, PRD/FRD writing

• Experience with delivering product features within the Salesforce ecosystem

• Bachelor’s/ Master’s degree preferably in marketing, computer science, information systems, engineering, or related field

Preferred Experience:

• Must have experience working on quote to cash domain and Force.com Platform.

• Salesforce development/implementation project experience on Salesforce Sales/ Service/ Experience Cloud (at least one or more) – ADD HERE FOR OTHER SPECIFIC NEEDS LIKE CPQ ETC.

• Demonstrated ability to communicate to ensure a team’s success - Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.

• Strong accountability planning/organization and teamwork

• Creating, maintaining, and prioritizing the product backlog according to business value for the life of the project

• Acting as the key product feature decision-maker., maximizing the value of the product "

Certifications.

• Salesforce Administrator certification.

• Certified Product Owner OR Salesforce Business Analyst

Ideal Mindset:

• Encouragement. You are the leader and provide motivation, direction, and support to your team.

• Problem Solver. You are creative but also practical in finding solutions to problems that may arise in the project to avoid potential escalations.

• Strong work ethic. You are a team player and lead by example.

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