E-Commerce Brand Advocate Analyst

3 weeks ago

Toronto, Ontario, Canada The Home Depot Canada Full time
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Overview:
The Brand Advocate Program allows Home Depot's largest supplier partners to invest in having an assigned Analyst who works with that vendor to optimize their eCommerce and interconnected experience with Home Depot Canada.
As a Brand Advocate (BA) Analyst, you will work with a number of vendor partners and numerous internal cross-functional teams to develop and implement a data-driven content strategy. The BA Analyst role has 3 key elements:
Key Responsibilities:
Account Manager
As the dedicated point of contact for your assigned vendors, you will be responsible for building strong relationships and driving strategic decisions.
You will work with your vendor(s) and internal teams to prioritize ecommerce projects including new product onboarding, content enrichment, deep-dive analysis and others.
Analyst
You will leverage your eCommerce expertise and aptitude for data analytics to create dashboards and run reports to help your vendor(s) to make strategic data-driven decisions about their business.
The key here is using the data to tell a clear and concise story to the vendor and to provide actionable insights.
Account Coordinator
As part of account management, you will create tickets, follow-up on project status with internal teams and occasionally help to populate forms for back-end data quality.
Competencies:
Action Oriented
Drives Results
Communicates Effectively
Plans and Aligns
Collaborates
Skills:
Clear, Concise and Persuasive Communication
Strong professional written and verbal communication skills including the ability to communicate effectively via charts and graphs.
Confident presenting to larger groups (20+ attendees) including senior-level executives.
Engaging storyteller with ability to navigate difficult conversations.
Aptitude for Data Analytics & eCommerce Expertise
Familiarity with key eCommerce metrics and best practices.
Intermediate to advanced Excel and Powerpoint skills.
Experience with Tableau, Adobe Analytics, Looker and similar analytics tools is an asset.
Organization and Project Management Skills
Effectively prioritize projects with a high volume of competing requests.
Ability to work independently in ambiguous situations without a clear roadmap.
Direct Manager/Direct Reports:
Reports to Brand Advocate Supervisor
Travel Requirements:
Travel to Toronto Store Support (SSC) location multiple times per month
Occasional visits to the GTA Home Depot stores
Physical Requirements:
Extended sitting
Repetitive tasks
Hybrid Work:
Remote
Travel to SSC and store locations when required
Working Conditions:
Office, Store
Minimum Education:
University/College degree in a related area of study, or equivalent experience
Minimum Years of Work Experience:
3-5 years related experience required
Minimum Leadership Experience:
Not required
Certifications:
None
Other Requirements/Assets:
Experience with Looker, Tableau, Adobe Analytics an asset
Advanced capability in MS PowerPoint, Excel, Word, Outlook an asset

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