Director of Client Strategy

The Director of Client Strategy acts as the strategic lead across a portfolio of high-value accounts, reporting directly to the SVP of Client Experience. This role is responsible for shaping and driving strategic account plans, delivering exceptional consulting solutions, and ensuring the long-term success of client relationships. The Director of Client Strategy is the trusted advisor and advocate for clients, responsible for aligning client business objectives with Zaelab's capabilities and driving account growth through cross-functional collaboration. Responsibilities Account Leadership: Drive strategic direction of accounts and participate in quarterly and annual planning processes. Forecast and manage the business for growth and profitability. Assess potential risks in collaboration with internal teams and mitigate risk. Partner with Zaelab leadership and team leads to influence solutions, create new strategic capabilities, and showcase business capabilities and product presentations to drive innovative thought leadership. Partner with leadership to tell the Zaelab story as the market and our capabilities evolve. Account Management: Be directly accountable for the revenue on all Zaelab accounts within the portfolio. Oversee portfolio management, service clients where needed, and act as the first point of escalation. Monitor client satisfaction and ensure the optimal team is servicing each account. Manage forecasting and monthly invoicing in line with our SOWs. Serve as the client lead within the portfolio, ensure work meets client objectives and exceeds expectations. Proactively act as a sounding board for clients. Negotiate and secure profitable account compensation, including time and material projects, retainers, fixed-fee, and other arrangements. Onboard new clients when new business is won. Business Strategy: Be a consultative partner to clients, identifying areas of transformation or modernization. Leverage strategic thinking to uncover growth opportunities within client portfolios, collaborating with experts across the business to showcase capabilities and demonstrate thought leadership. Maintain an active backlog of strategic pursuits to drive pipeline and grow top-line revenue. Collaboration: Work with multiple organizational layers and stakeholders, internally and externally. Foster collaborative relationships with internal groups and interface with clients, partners, end users, and external stakeholders to understand needs and incorporate feedback. Collaborate cross-functionally with business development, marketing, experience, technology, and engineering leaders to gain market and competitive insights and translate them into outcomes that drive value propositions and market share growth. Qualifications 8+ years of experience in consulting, account management or strategic client services roles, ideally within a consulting, digital, or technology services environment Proven experience managing complex, multimillion-dollar accounts and working with C-suite stakeholders Demonstrated expertise in driving strategic growth within a portfolio of existing or new accounts Strong decision-making skills and the ability to have difficult conversations with confidence Comfortable operating in a high-growth, entrepreneurial environment; flexible and agile as business needs shift Demonstrated industry knowledge and passion Ability to persuade, present, and champion ideas Organizational, time management, and multi-tasking skills Exceptional written and verbal communication skills Solid negotiation skills Ability to travel required Bachelor's degree, preferably in business management or administration, marketing, information technology, communications, public relations or related fields Benefits Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Work From Home - Flexible hours Training & Development Employee Discounts Location: Brockville, Ontario, Canada | Salary: $130,000.00-$201,000.00 Referrals increase your chances of interviewing at Zaelab by 2x #J-18808-Ljbffr