Quality Assurance Lead

12 hours ago

Winnipeg, Canada OutreachGenius Full time

Turning missed calls into booked jobs | Voice AI agents built for home services OutreachGenius.ai builds cutting‑edge AI voice agents used by fast‑growing home service and franchise brands. We are scaling quickly and looking for a Quality Assurance Lead who takes pride in building reliable systems, catching issues others miss, and ensuring our clients get flawless AI performance. If you love structure, process, and quality – and you want to help shape the backend of one of the fastest‑growing AI companies – this role is for you. What You'll Do As our Quality Assurance Lead, you will own the end‑to‑end quality performance of all AI agents once they enter testing. Quality Review & Evals System Oversight Review AI call recordings flagged by our automated Evals system. Verify issues, diagnose root causes, and route them to the correct internal team. Collaborate with engineers, workflow builders, and account executives to resolve problems. Reduce agent errors and improve overall customer satisfaction. Process, SOPs & Launch Readiness Build quality checklists and SOPs used across onboarding and launch. Work with Account Executives to ensure smooth agent deployment. Ensure every agent meets our baseline quality and compliance standards. Track customer onboarding progress, speed‑to‑live, and internal dependencies. ClickUp Ownership Manage ClickUp pipelines for onboarding & QA visibility. Track customer status, blockers, and next steps. Maintain predictable timelines and internal accountability. Cross‑Functional Collaboration Work closely with: Workflow Engineering – validating logic, flows, triggers. Prompt Engineering / AE Team – verifying prompt accuracy & tone. Core Engineering – surfacing technical bugs & integration issues. Growth Team – ensuring clean handoff for expansion opportunities. What Success Looks Like AI agents go live with fewer errors. QA catches issues before customers do. Onboarding timelines become predictable and visible. SOPs and QA processes become standardized and repeatable. Customer satisfaction and retention increase thanks to improved quality. Who You Are Detail‑obsessed and process‑driven. Comfortable with repetitive review work. Able to think in systems and build structure where none exists. Thrives in a fast‑moving startup environment. Enjoys working with operational + technical teams. Experienced with ClickUp or other project management tools. Bonus: Experience in QA, CX analytics, operations, call review, or system auditing. Location: In‑person is strongly preferred but open to remote for the right individual. Why Join OutreachGenius? You’ll play a foundational role in building the quality backbone of a company scaling at hyperspeed. Your work directly impacts customer success, retention, NPS, and product reliability. This is a high‑ownership, high‑visibility role where you can grow rapidly as we do. To be considered for this role, please submit your resume and complete our short one‑way video interview. Applications without the HireFlix interview will not be reviewed. Seniority Level Entry level Employment Type Full‑time Job Function Quality Assurance Industries Software Development Referrals increase your chances of interviewing at OutreachGenius by 2x. Get notified about new Quality Assurance Lead jobs in Winnipeg, Manitoba, Canada . #J-18808-Ljbffr

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