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Sales Center Manager

3 months ago

Burnaby, Canada Carrier Enterprise Canada Full time

Career Opportunity – Carrier Enterprise Canada

Position: Sales Centre manager


Reporting to: Regional General Manager

Location: Burnaby, British Columbia


CE is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment for the use in Commercial and Residential markets, as well as a full-line of aftermarket parts, supplies, and accessories. CE has 36 locations across Canada. We are currently accepting internal and external applications for the Sales Centre Manager.


The Opportunity


  • The person will need to have strong refrigeration and compressor knowledge to be able to Oversee the sales & profitability and sale center operations goals related to EBIT, Area Sales, Area LIPI, Area ecommerce, PI accuracy for a group of Sales Centers in an assigned market
  • Manage the day-to-day operations of the sales center to achieve short- and long-term sales and profit objectives
  • Develop business plans for the sales center that supports the overall Region and CEC plan
  • Provide leadership to the sales center employees so that they may accomplish their individual goals
  • Manage and coach employees through individual development, training, performance reviews, hiring and orientation
  • Participate in the recruiting process to hire and train new Counter Sales Associates and Sales Center Managers; manage the Sales Centers in the respective market to develop, coach and motivate the teams to ensure that a high professional standard is achieved, and monthly sales and EBIT targets are met
  • Oversee and conduct regular audits, sales and business reviews using business intelligence (BI) tools to identify opportunities to increase sales and profitability
  • Develop and maintain long term relationships with customers
  • Achieve plan performance by controlling expenses, working capital and inventory levels
  • Optimize customer experience through E-Commerce
  • Develop sales center marketing promotions and plans
  • Direct all aspects of sales center admin, including bank deposits, communications, quality initiatives, and warranty and reporting requirements
  • Provide a safe working environment that encourages employee development and high customer service
  • Ability to communicate both verbally and written to a wide variety of skill/knowledge levels in addition to possessing excellent presentation skills


Skills and Behaviours

  • Proven experience managing a branch with proven business results
  • 2 - 3 years of industrial experience, college degree in business or equivalent education and experience preferred;
  • Computer literacy
  • Good product knowledge preferred
  • Good mathematical skills
  • Excellent communication and interpersonal skills
  • Strong computer skills and well organized
  • Ability to motivate employees and make critical business decisions
  • Enthusiastic and engaged with customers and employees


Why work for CE Canada?


  • Our culture and mindset are focused on leading sustainable, ambitious, strategic growth through engagement, empowerment and accountability
  • We are a team built on trust and integrity
  • We believe our people are what delivers a high level of customer experience
  • We invest a lot in valuable training, best-in-class tools, and a successful value add and sales methodology
  • We win and celebrate together


We offer competitive salary, incentive, and benefits such as:

  • Health, Dental & Vison Care
  • Life & Disability Insurance
  • Travel Assistance Coverage
  • Company Pension Plan with a company contribution
  • Employee Assistance Program


*Carrier Enterprise Canada is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Recruiter of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.