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UX Designer III-Intermediate Design Strategist
3 hours ago
Overview Our Client, a Banking company, is looking for an UX Designer III-Intermediate Design Strategist for their Toronto, ON Hybrid location. Responsibilities Craft tangible and compelling Experience Vision presentations, eloquently communicating ideas and rationale to Senior Management and Executives Build and maintain strong, collaborative relationships with business, product, and technology partners to ensure the delivery of industry-leading experiences Lead and own the customer and employee experience design strategy for a client Insurance Journey, uncovering unmet customer and employee needs, creating target-state journey maps and service design blueprints, and crafting clear and compelling "North Star" Vision Types that will be translated into 3-5 year strategic product roadmaps. Lead and guide multi-disciplinary teams (including design, business, product, customer experience, etc.) through client\'s human-centered design process to uncover unarticulated customer needs, conceptualize new product and service experiences, and prioritize opportunities based on customer and employee impact Lead and oversee the timely delivery of high-quality Experience Strategy deliverables, including but not limited to discovery plans, user research findings, competitive insights, journey maps, service design blueprints, design principles, experience prototypes, experience strategy presentations, and experience roadmaps. Craft tangible and compelling Experience Vision presentations, eloquently communicating ideas and rationale to Senior Management and Executives Lead and motivate high-performing design colleagues (user research, user experience, and other strategists), through hands-on design direction and effective feedback. Build and maintain strong, collaborative relationships with business, product, and technology partners to ensure the delivery of industry-leading experiences Promote cross-disciplinary collaboration by sharing knowledge, information, and subject matter expertise. Refine and co-create a robust Strategic Design Framework to ensure an holistic and integrated approach across the Enterprise while accounting for specificities of CLIENT insurance Requirements 5 to 7+ years of proven experience conceptualizing and leading the strategic work for complex, human experiences at Enterprise or consumer-focused companies A strong ability to partner closely with various stakeholders to deliver pragmatic and impactful solutions. Supporting the design recommendations with the right balance of tangible actions and just enough context and theory. A solid understanding of all creative disciplines (experience strategy, design research, interaction design, visual design, copywriting) 5 years Strong communication and collaboration skills, with organizational awareness to build relationships with cross-functional stakeholders, communicate difficult concepts and integrate work with other areas Strong business acumen - Understanding of business context, ability to translate design into business impact, and make well articulated design recommendation that show clearly the business impact. Attention to detail Experience with Agile methodologies (scrum or other) Experience with conceptualizing and building impactful AI experiences Strong independent visual communication skills - using visuals to support and simplify the understanding of complex concepts Experience with Financial institutions or Insurances companies Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr
