Technical Analyst 2-Support
2 weeks ago
Technical Analyst 2‑Support – Oracle Join to apply for the Technical Analyst 2‑Support role at Oracle. Job Summary As a Technical Analyst 2‑Support, you will provide technical and functional support for Oracle’s ERP/Accounting systems. You will troubleshoot client issues, create knowledge base content, and collaborate across teams to deliver excellent customer service. Responsibilities Resolve client functional/technical concerns via phone and electronic channels Assist clients with functionality questions using documented product information Conduct research and testing to troubleshoot basic functionality‑related issues Identify cases requiring higher skill sets and escalations Keep clients updated on their open support cases per service level targets Maintain customer satisfaction at required CS metric standards Create and review Knowledge Base articles on common functionality‑related questions Participate in new feature training and continuous product knowledge improvement Escalate product issues to appropriate teams for deeper troubleshooting Assist in Netsuite Support Community as Rotational Guru Support deflection initiatives such as SuiteAnswers, Chatbot, Livechat, and Netsuite Support Community Act as a Senior Support Rep buddy to help onboard new hires Participate in Knowledge Transfer sessions between ACS/PS and Support Qualifications Bachelor’s/College degree in Computer Science, Information Technology, or equivalent 3‑5+ years experience with ERP/Accounting systems (JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor, etc.) Experience in customer support, technical support, or a related client‑facing role Experience with Single Sign‑On, Backbone.js, jQuery, and/or Bootstrap is a plus Working knowledge of Java, C#, .NET, PHP or other programming languages Experience with Linux or Unix environments is a plus Familiarity with Apache or other web server technologies Understanding of eCommerce best practices (usability, SEO, fulfillment, etc.) Knowledge of troubleshooting peripheral devices (scanner, printer, cash drawer) Advanced SQL/database skills Proficiency in JavaScript, Java / C#, and perl scripting Proven ability to resolve complex customer inquiries and technical issues Excellent communication, troubleshooting, and problem‑solving skills Experience supporting premium or high‑value clients is desirable Strong analytical skills and attention to detail High level of customer focus with a passion for delivering outstanding service Flexible working hours/days with willingness to work extended hours, holidays, and occasional weekends Job Details Location: Greater Toronto Area, Canada Salary Range: CA$59,500 – CA$97,700 per year (based on location and experience) Employment Type: Full‑time Career Level: IC2 Vacancy Type: Replacement Position Equal Opportunity Statement Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr
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IT Analyst IV
2 weeks ago
Toronto, Canada Global Technical Talent Full timePrimary Job Title: IT Analyst IV – Technical Support Alternate/Related Job Titles: Application Support Analyst Technical Support Specialist IT Access Management Analyst Systems Support Analyst AML Application Support Specialist Location: Toronto, ONOnsite Flexibility: Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor...
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Technical Analyst 2-Support
2 weeks ago
Toronto, Canada Oracle Full timeTechnical Analyst 2‑Support – Oracle Join to apply for the Technical Analyst 2‑Support role at Oracle. Job Summary As a Technical Analyst 2‑Support, you will provide technical and functional support for Oracle’s ERP/Accounting systems. You will troubleshoot client issues, create knowledge base content, and collaborate across teams to deliver...
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Technical Analyst 2-Support
2 weeks ago
Toronto, Canada Oracle Full timeTechnical Analyst 2‑Support – Oracle Join to apply for the Technical Analyst 2‑Support role at Oracle. Job Summary As a Technical Analyst 2‑Support, you will provide technical and functional support for Oracle’s ERP/Accounting systems. You will troubleshoot client issues, create knowledge base content, and collaborate across teams to deliver...
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IT Analyst IV
3 weeks ago
Toronto, Canada Global Technical Talent Full timePrimary Job Title:IT Analyst IV – Technical SupportAlternate/Related Job Titles:Application Support AnalystTechnical Support SpecialistIT Access Management AnalystSystems Support AnalystAML Application Support SpecialistLocation:Toronto, ONOnsite Flexibility:Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor Days:...
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IT Analyst IV
2 weeks ago
Toronto, Canada Global Technical Talent, an Inc. 5000 Company Full timePrimary Job Title: IT Analyst IV - Technical Support Alternate/Related Job Titles: Application Support Analyst Technical Support Specialist IT Access Management Analyst Systems Support Analyst AML Application Support Specialist Location: Toronto, ONOnsite Flexibility: Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor...
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IT Analyst IV
2 weeks ago
Toronto, Canada Global Technical Talent, an Inc. 5000 Company Full timePrimary Job Title: IT Analyst IV - Technical Support Alternate/Related Job Titles: Application Support Analyst Technical Support Specialist IT Access Management Analyst Systems Support Analyst AML Application Support Specialist Location: Toronto, ONOnsite Flexibility: Hybrid (Onsite 2 days weekly until Nov 3; increasing to 4 days weekly thereafter)Anchor...
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Technical Support Analyst
7 days ago
Toronto, Canada Talent To Hire Inc. Full time**Technical Support Analyst-level 2** - 3 days to work from downtown Toronto office. **Screening Questions**: 1) Any experience working with Jira or Confluence (for team documentation) including usage at an Administration level (e.g. creating automation like auto closing tickets under a certain status after a specific period of time, giving access to sites...
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Technical Support Analyst
7 days ago
Toronto, Canada Talent To Hire Inc. Full time**Technical Support Analyst-level 2** - 3 days to work from downtown Toronto office. **Screening Questions**: 1) Any experience working with Jira or Confluence (for team documentation) including usage at an Administration level (e.g. creating automation like auto closing tickets under a certain status after a specific period of time, giving access to sites...
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Senior IT Access
1 week ago
Toronto, Canada Global Technical Talent Full timeA leading staffing firm in Canada is seeking an IT Analyst IV for Technical Support to manage access provisioning in a fast-paced environment. The ideal candidate will have over 8 years of experience in IT support, strong communication skills, and expertise in access management. This hybrid role requires onsite presence for 2 days initially, increasing to 4...
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Senior IT Access
1 week ago
Toronto, Canada Global Technical Talent Full timeA leading staffing firm in Canada is seeking an IT Analyst IV for Technical Support to manage access provisioning in a fast-paced environment. The ideal candidate will have over 8 years of experience in IT support, strong communication skills, and expertise in access management. This hybrid role requires onsite presence for 2 days initially, increasing to 4...
