Technical Support Analyst

7 days ago

Toronto, Canada Talent To Hire Inc. Full time

**Technical Support Analyst-level 2**
- 3 days to work from downtown Toronto office.

**Screening Questions**:
1) Any experience working with Jira or Confluence (for team documentation) including usage at an Administration level

(e.g. creating automation like auto closing tickets under a certain status after a specific period of time, giving access to sites to specific users, setting up sites for use by a team)

2) Any experience using SQL Server and have you reviewed an execution plan? explain what you would use the execution plan for.

3) Any experience working with Powershell scripts, Windows Batch scripting or Python experience? Provide an example.

4) Any experience working with ticketing systems such as Service Now or JIRA? Are you familiar with creating dashboards from those tools?

5) Do you do any stock trading? or mutual fund trading? If yes, what do you look for when purchasing these investments?

6) Have you been involved in deploying back end code patches to test and/or production? If yes, what steps do you typically follow for a code deployment to ensure it was successful?

7) Do you have any C#.net Development experience?

**Key Responsibilities**
- Provide day-to-day level 2 technical support for Wealth systems
- Manage and resolve incident tickets using ServiceNow, JIRA, or similar tools
- Monitor system performance and implement preventative solutions
- Assist in deploying system patches and data fixes
- Create and maintain user documentation and support materials
- Collaborate with business, development, and infrastructure teams
- Deliver regular reports on system health and ticket metrics

**Required Qualifications**:

- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
- ** 3+ years of technical support experience,** preferably in Banking/financial or wealth management systems
- ** Proficient in writing SQL queries, upgrade stored procedures**:

- ** Support ticketing tools (ServiceNow, JIRA)**
- ** Microsoft SQL Server or similar query tools a mus**t
- Strong communication skills (verbal and written)
- Experience with incident management and root cause analysis
- Comfortable working collaboratively across teams
- Maintain and update technical documentation including troubleshooting guides, knowledge base articles and best practices in MS OneNote and/or Confluence.

**What You’ll Do**
- ** Write SQL Queries**, upgrade stored procedures, deploy systems patches, create reports
- Manage and resolve support tickets using **ServiceNow**, **JIRA**, or similar platforms
- Work closely with technical and business teams to deploy **system patches** and **fix bugs**
- Maintain **support documentation**, including user guides and troubleshooting resources

**Preferred Qualifications**:

- Background in wealth management, banking, or financial services
- Knowledge of financial regulations and compliance standards
- Familiarity with C#.net development, Agile or other project management frameworks

Connect with us on LinkedIn to explore more opportunities

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