Senior Manager, Digital Product Delivery

Job Title: Senior Manager, Digital Product Delivery Location: Toronto, ON (Hybrid - 3 days on-site per week) Job Type: Full-Time Permanent Language: English, advanced written and spoken communication required Compensation: $110k - $115k/yr About the Opportunity As Senior Manager, Digital Product Delivery, you will be at the heart of a leading digital and member experience team, turning strategy into action. You'll guide multi-year digital roadmaps across web, mobile, and integrated partner platforms, helping millions of users engage with digital experiences that matter. This role offers the chance to shape platforms that are scalable, future-ready, and aligned with business and member goals. You will collaborate closely with internal teams, external agencies, and partner organizations in a dynamic environment that blends strategic thinking with hands-on delivery. This is a unique opportunity within a fast-paced loyalty and entertainment ecosystem where your leadership directly influences user satisfaction, engagement, and long-term growth. What's in it for You You will thrive in a culture that values collaboration, continuous improvement, and innovation. This role offers exposure to cross-industry partners in financial services, retail, and entertainment, giving you the opportunity to broaden your expertise and make a visible impact. You'll work with leaders who are invested in your development and enjoy a workplace that celebrates balance, mentorship, and professional growth. Your Responsibilities You'll own and execute the multi-year digital roadmap, translating strategic objectives into actionable delivery plans while balancing member needs, business goals, and partner commitments. You'll champion member-centric enhancements, integrating analytics and feedback to improve UI/UX, personalization, and engagement across all digital touchpoints. You'll foster collaboration across internal teams and external partners, aligning campaigns, MarTech capabilities, and product execution to enterprise objectives. You'll manage vendors and agencies, ensuring accountability for timelines, budgets, SLAs, and delivery standards while resolving challenges with influence and diplomacy. You'll define KPIs, monitor performance, anticipate risks, and lead your team with mentorship, coaching, and proactive communication. Skills and Qualifications Minimum 5+ years of progressive experience in digital product management, product delivery, or digital execution within complex ecosystems. Proven leadership in customer-centric digital development, Agile/Scrum delivery, and multi-stakeholder collaboration. Strategic mindset with expertise in UX design, personalization, and digital engagement strategies. Strong project management, analytical, and data-driven decision-making skills, including proficiency in Power BI, Tableau, Excel, and PowerPoint. Exceptional communication and relationship-building skills, capable of influencing diverse internal and external stakeholders. Note from the Hiring Manager "We're looking for someone who can bridge strategy and execution, leading our digital initiatives with confidence while keeping the member experience front and center. The ideal candidate thrives in a collaborative environment and enjoys mentoring others as they drive meaningful impact." Why Partner with Altis If you've never worked with a staffing agency before, don't worry, we make it easy. You'll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We'll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent. Thank you for your interest. Learn more about what it's like to work with Altis: